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Still slow as snot

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Still slow as snot

How can Hughes net advertise 25k download speeds when they know they have speeds like these https://testmy.net/quickstats/Tahoe%20Robb isn't that false advertising? I have been putting up with this for months and am am tired of hearing their false advertising

12 REPLIES 12
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Distinguished Professor I

Re: Still slow as snot

The speed is advertised as "up to 25 Mbps."  That's not false advertising  (and it is also how other providers advertise their speeds as well).   They also have several statements indicating speeds can vary considerably. 

 

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Re: Still slow as snot

So I have a car, it does 30 mph would it be proper of me to advertse it as a car that goes 130 mph because that is terminal velocity and if you took the car and drove it off a cliff it would go that fast? I think not. Just tired of hearing and seeing advertising for 25 mbps when they darn well know they can't deliver it to a good portion of their users.

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Re: Still slow as snot

@maratsade

 

Of course speeds vary. I'm getting 440 kbps tonight, which is about what I've got most nights for the past month. I believe that's 1/56th of 25Mbps. Are you arguing that that's reasonable and that customers should not have higher expectations?

 

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New Poster

Re: Still slow as snot

I have been getting .2mb to .4mb at 6pm, while getting 27mb at 6am.  Way too wide of a swing to be acceptable.  12mb-15mb should be the ‘slow’ speeds when lots of users are on at prime time.  Otherwise, just admit you oversold it or don’t have the infrastructure to support it and let those of us with buyers remorse out of the contracts. 

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Sophomore

Re: Still slow as snot

The speeds are always hit and miss, and when things slow down they make one excuse after another, but they never truly fix it. But they will gladly take your money.

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Re: Still slow as snot

Just watched their commercial they do not say up to 25 mbps they say you will get 25mbps

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Distinguished Professor I

Re: Still slow as snot

"Are you arguing that that's reasonable and that customers should not have higher expectations?"

 

What makes you think that?

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Distinguished Professor I

Re: Still slow as snot

Would you happen to have a link to that commercial?  I don't have TV.

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Re: Still slow as snot

https://video.search.yahoo.com/yhs/search;_ylt=AwrgEZqywU9aB2oA2jkPxQt.?p=HUGHESNET+COMMERCIAL&fr=ym...

she says You will get 25mega bites per second, not up to, not close to