The point of using TestMy is to get a speed reference to a known entity, using a known protocol.
Your speed anywhere else on the internet will depend upon the path you're routed through and the server you connect to and may not be the same thing.
You should know that there are problems trying to download anything that's behind certain servers, such as Akamai, which Microsoft uses. Those have been severely throttled and gap-ridden either by Akamai themselves, or someone in the path.
If you specifiy where you're trying to download that's giving you a problem and what beam you're using, perhaps the HN techs can investigate. However, "a 25 Mb file" isn't going to be specific enough for them to do that.
Thanks for posting and sharing your testmy.net results URL. I just ran diagnostics on your site and that's also showing that the HughesNet equipment is working normally. Which site(s) is loading slowly for you?
Your cooperation, patience, and understanding are much appreciated.
Your speeds look good, and apparently there's nothing wrong with the equipment, so this may be related to what Mark discusses in his post. Could also be related to how many devices you have connected, or how many people are using your system at the same time. In any case, I hope this gets resolved for you, as I know how frutrating this kind of thing is.
A couple of suggestions....
The first is to get a snapshot of what you're seeing when a particular website times out. The second is to install a load timer for the websites. "Page load time" is a good one for Chrome. I used it when I had a problem with Facebook taking minutes to load, while everything else was fine. It will show how long it's taking web pages to complete opening, as well as specific elements of that time, and you can take a snapshot of that, too. If and when you do, it'd be a good idea to get the system clock in the snapshot, as well.
I installed page load time and it sure does not show me anything.
It should show the load time of websites. I used CNN for this arbitrary example...
The total page load time is shown as a blue number, representing seconds, on top of the extension icon, but if you click on the icon it gives you a breakdown, as is shown. The blue highlight in the breakdown is automatic. I dind't choose it. The Load event "sum" is the total page load time.
You'll also notice that, for this example, I moved the window down to the corner so I could also get my system clock in the snapshot (the snapshot was taken using the Windows Snipping Tool). Knowing the time of the event can help the reps.
Message is for Liz,
ALL web sites are slow ALL downloads are slow, all speed tests give me 50 to 100 Mbps, when I open a web site speeds are from 8Kbps to maybe 500 Kbps, Yes that is K not M.
I know you addressed Liz, and I'm sure she will reply to you, but you have to keep in mind that your network speed when opening web pages is very different than your overall service speed. My speeds are decent and I have no issues, yet when I open web pages the network shows Kbps range. I just opened five web pages, ranging from basic (google.com) to bandwidth hungry (weather.com), and it topped out at 640Kbps. This is why network speed in action is not used to demonstrate overall speed.
The snapshots I mentioned would still help to demonstrate if web pages are taking an inordinately long time to open for you.
I was told to post my case number here. This was supposed to have been escalated, but I have not heard anything. 426632890, here is another 128742869.
You need to start a new topic -- you have piggybacked onto someone else's, and you may not get an answer. To assure visibility and an answer, go back to the main Tech Support page (https://community.hughesnet.com/t5/Tech-Support/bd-p/TechSupport), click on the Start a topic button, and put your information there. You can copy what you posted here and paste it there.
What Gabe said. Various websites will take various amounts of time to load, regardless of the speed we deliver. Like right now, your diagnostics are showing the HughesNet equipment working fine and receiving 30 Mbps in download speeds.
Now I understand, The HughesNet advertisement that states "Blazing-Fast Internet Speeds from 25 Mbps-1 Gbps!" only refers to useless Speed Test data and has nothing to do with what everyone thinks it should mean. I had expected that speed for web sites that i go to everyday, I expected videos and programs to download at 25 Mbps. Sorry I did not understand your way of advertising. As soon as my local telephone company finishes installing the fiber optics cable to my area, I will be saying bye-bye to HughesNet and their misleading advertising. And Liz I am sorry that the HughesNet corportate management has put you in this position.
Now I understand, The HughesNet advertisement that states "Blazing-Fast Internet Speeds from 25 Mbps-1 Gbps!
There's never been an HughesNet-authorized advert stating 1GBps. Are you sure it wasn't an unscrupulous reseller?
" The HughesNet advertisement that states "Blazing-Fast Internet Speeds from 25 Mbps-1 Gbps!"
Gene, I'm sure that the reps here would like to see this advert if you have it, or have a link to it. The speeds are up to 25Mbps, and even though you can get higher speeds, 1 Gbps is not in the realm of possibility for satellite.