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Super Slow Download Speeds

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Super Slow Download Speeds

We are continually getting slow speeds. I have called several times for assistance, been upgraded to advanced tech support most of the time and it still doesn't fix it for more than a couple hours. We have also had 2 different techs out to no avail.

Currently, I'm trying to download a 362 MB a whole 9.6 kb/s. This is really ridiculous. We go to and get 1 MB down and 20 or 30 MB up. I dunno if a wire got crossed somewhere, but our upload speed is consistently faster than our download speed by a lot. Why can't this get fixed? What can I do to fix it that we haven't done already?
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