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Super slow upload speeds

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Super slow upload speeds

My upload speeds have become extremely slow in the past few days.  I just ran a test from myhughesnet and upload was .39. Is this normal for Gen 4, Pro package? 

31 REPLIES
Assistant Professor

Re: Super slow upload speeds

@kelley.nesbitt5

 

How have your download speeds been?  

 

What kind of upload speed are you getting when testing at testmy.net with a manual 4MB upload size?  

 

If not still using http://testmy.net/quickstats/knesbitt , it would be a good idea to post your new results link.  


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit

Re: Super slow upload speeds

I ran a few and still not getting enough service to access my remote desktop.  I haven't been able to access at all this week.  Getting very, very frustrated.  I upgraded my plan yesterday thinking it would work with improved upload speeds of 2Mbps but no.  I need some sort of solution. 

Senior Instructor

Re: Super slow upload speeds

Hughesnet is currently investigating issues with RDP performance issues...  However, I think those issues are only on Gen5.  

If you are on Gen4 Pro Plan, the maximum upload speed is 2Mbps, however, you will likely see lower.

Not sure how you upgraded to a Gen4 Pro plan, as all Gen4 plans have been retired from my understanding.

Re: Super slow upload speeds


Not sure how you upgraded to a Gen4 Pro plan, as all Gen4 plans have been retired from my understanding.

 

What???? I went to shop/upgrade, plans & pricing and upgrading yesterday.  I was billed for the difference.  What exactly does it mean my plan is retired?  Did my service level drop so I have to switch to Gen 5? 

 

I was perfectly fine last week working via my RDP on the plan I was on.  I thought upgrading would have improved my performance because the plan was "up to" 2Mbps instead of 1.  I can connect via my VPN but get no where via the RDP connection.  My IT guy can't get anything but "time outs".  I even got up at 4:00am this morning to try to access.


 

Senior Instructor

Re: Super slow upload speeds

Hrm...  @Liz might have to look into the service plan thing...  As far as I know, the only upgrade options offered to anyone anymore are Gen5 service plans.

New Poster

Re: Super slow upload speeds

Am new to HughesNet as of yesterday so first full day working from home.  It just took me 34 minutes to upload a 16mb file.  I have to do that several times a day.  This kind of upload speed will not work for what I need.  Hopefully that's not what I should expect day to day. 

Assistant Professor

Re: Super slow upload speeds

@txbeld

 

If you'd like help with your speed issue, please create a new topic to keep your issue separate from the OP's.  


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit

Re: Super slow upload speeds

Any solution suggestions?  Should I try changing out the cables, new router, new computer?  I reboot, reboot, reboot.  Day 5 and still can't work from home. I can't continue driving places...I have Hughesnet because I'm rural.  Should I upgrade again to a business account? 

Senior Instructor

Re: Super slow upload speeds

@kelley.nesbitt5

 

What modem do you currently have, and so I can easily figure out your service plan, what is your maximum Bonus Bytes and Anytime Bytes bucket size? 10/50? 20/50? 30/50? 50/50? 15/50? 5/50?

 

What are you using for your RDP session?  Are you using Remote Desktop Connection that's available in Windows?  If you are, try clicking on the Experience tab, and change the field highlighted in red in the image below, to "Satellite"

RDP Settings.png


Aside from that, can you follow the below procedure and share your testmy.net results link with us?  Since we are troubleshooting your upload concerns, you will need to make sure you're performing upload tests and not download tests.

Please keep in mind that Hughesnet will only accept testmy.net and the official Hughesnet speed test results. Tests from other sites like speedtest.net are not accepted due to the compression technologies and latency that satellite deploys.  It is best to create a testmy.net account, that way you can keep a record of all your tests.  Please make sure you are logged into your testmy.net account when doing tests there so that engineering can easily find your result history.

Most important points to remember during this test:
-do the tests while directly connected to the HughesNet modem with a LAN cable (NO third party Router or Wireless devices can be used)
-use the 12MB size download test file ONLY if on Gen4 Service Plan
-use the 25MB size download test file ONLY if on Gen5 Service Plan

-If testing upload instead of download, you must use a 4MB size upload test file
-space each test at least 5 minutes apart
-post your results URL here, it may look something like http://testmy.net/quickstats/C0RR0SIVE


For a more in depth guide on running the tests, please visit: http://customer.kb.hughesnet.com/Pages/7001.aspx