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System and transmit light off

New Member

System and transmit light off

My system and transmit light has been off for 4 days , ever since we lost power last week.
3 REPLIES 3
Distinguished Professor IV

Re: System and transmit light off

@Kimberlycarter 

 

If you haven't already, try power cycling your HughesNet modem.  To do so, unplug the modem at either the wall outlet or the power pack (but NOT by the plug at the back of the modem), wait for at least 60 seconds, then plug the modem back in.  Then wait about five minutes to give the modem time to be fully back up and ready. 

 

Hopefully this fixes the issue.  If it doesn't, please let us know, as it will then be something the HughesNet reps need to handle for you.  They're on M-F from approximately 9AM to 6PM EST.  They usually reply within a working day.


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
Moderator
Moderator

Re: System and transmit light off

Good morning Kimberly,

 

Glad you found the community, welcome!

 

After running and reviewing your site diagnostics, we have decided as a courtesy to dispatch a technician to do a complete review of your site due to the concerns you've been encountering.

 

Your dispatch is currently scheduled for our earliest available slot: Wednesday, Jul 8, 2020 between 08:00 AM-11:00 AM. The tech will reach out to confirm the visit, so you can use that opportunity to reschedule if needed.

 

-Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Moderator
Moderator

Re: System and transmit light off

Good morning Kimberly,

 

Just following up on your site since your tech visit and I'm happy to see you're back online! If you have any other concerns, please don't hesitate to reach out again in the community.

 

Thanks,

Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.