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System down

LBennett76
New Poster
‎01-08-2018 03:46 PM
‎01-08-2018 03:46 PM

System down

My internet went down 2-3 hours ago. I'm not sure of the cause, but I've unplugged and plugged the modem several times now. Nothing.
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2 REPLIES 2
LBennett76
New Poster
‎01-08-2018 03:48 PM
‎01-08-2018 03:48 PM

Re: System down

On the status page, next to "Software Download Status" it says "Updating..." What does that mean?
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rntaustin
Freshman
‎01-08-2018 05:55 PM
‎01-08-2018 05:55 PM

Re: System down

I was told by customer service around 10 this morning that there is a weather related issue with a satellite. Ours has been out since around 7:30 am.