Tech Staff Please Review my Speed Test Results

[KatBro]

Hi,

I would appreciate a review of my speed test results, link below.  The results for download are far below what I have ever experienced.  Tests were done with ethernet cable direct to computer, router/wifi powered off.  The Hughes Modem is a HT 1100 and I am on Gen 4.  This is from an automated 12 hour test. 

https://testmy.net/quickstats/KathyGail29

If this is not the correct link, let me know.  

Symptoms: for the last few months, internet has been slow.  My Microsoft Office 365 programs are especially affected - examples are delay when creating new Outlook messages (1-4 minute delay in new msg being created); delay in connecting to One Drive;  message icons not loading in Outlook.  

There is no ice or snow on dish.  

Kathy E. 

[maratsade]

You may need more tests; as this is only representative of 2 days in a season that's notorious for high traffic and congestion.  

The mods will (one hopes) be back tomorrow.   BTW, your upload speeds are normal. 

[KatBro]

Yes, the upload speeds are the same as always.  Interesting.  My download speeds used to be pretty good.  

 
I can get the tech staff more data if they like, but this started several months ago, so I can't imagine it's solely a congestion problem.  I blamed it on Microsoft for a while but then figured out something was going on when using my phone was faster to read the newspaper on 1 bar of cell service than on wifi.  I don't stream anything either since video is notoriously slow on satellite internet.  

[Liz]

Hi KatBro,

Thanks for reaching out and providing your speed test results. Your site diagnostics shows that the HughesNet equipment is working normally. We do have a newer modem that's more efficient than the HT1x00 models, so I'm shipping you a complimentary modem, please expect it in a few days. Here are instructions on how to replace your modem.  No need to return your HT1100.

[KatBro]

Thank you Liz!

[Liz]

Good morning KatBro,

It's been a while since we last heard from you, so we will close this thread. I see you have the new modem installed and that it's receiving great speeds.  If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you.

Thanks,

Liz