You may want to remove your DSS account number from your post, as this is an open forum. The HN staff on this site can find your account number without you posting it.
To edit a post, click on the 3 dots in the upper right hand corner of the post and select "Edit."
"My Phone number is available On my account Call Anytime. Or Email."
The reps here do not call or email subscribers. If/when the reps here review the notes for your case, they will reply here on this forum, or they may send you a private message on this site, so you should check here. To access private messages, click the envelope icon at the top of the page.
Good morning gdbowman660,
I'm glad you found the community, thank you for posting and providing your case numbers, that helps. After digging into this, this does seem very unusual so I'm escalating this case to our field services department. Please also check your private messages (PM) in the top right corner of the community page as I've sent you a PM to further address your concerns. Thank you for letting us know!