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The Irony of Cellular

RTH
New Member

The Irony of Cellular

How about this? You emailed me a survey form to comment on a recent service call I made about slow service, connection failure, etc. The internet connection you provide was completely unable to connect and load the survey. Instead, I had to turn off my wireless network (which is very strong) and use cellular service. Cellular service with only three bars zipped immediately to your survey, which I declined to take.

 

Interesting. I have to turn off your service to share with you how poor it is.

2 REPLIES 2
Assistant Professor

Re: The Irony of Cellular

Ironic you're not happy with the service but declined the survey.

Moderator
Moderator

Re: The Irony of Cellular

Hi RTH,

 

Welcome and thank you for posting, we'd like to address your concerns so I pulled up your account to run diagnostics. I see there's possibly an alignment issue. Can you tell if there is anything obstructing the dish? Please let me know so I can address your service performance concern.

 

Thanks,
Liz

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