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The new Status Meter v6.5.2 doesn't display information after installing.

New Member

The new Status Meter v6.5.2 doesn't display information after installing.

I downloaded the new status meter (prompted by Hughes Net email sent on 11/4) and have been unable to see any information since. Here is a screen cap of what the dialog box looks like when the status meter is opened (all menu items are the same - a blank white screen):

The status meter displays in the System Tray just fine, and I can hover over it to see that I have X% remaining, but I would like to see the details like I did before.

I am running Windows 7, 64-bit. I have manually uninstalled the previous status meter and reinstalled the new status meter executable file 3 times now, restarting after each. None of this has worked.

I even downloaded it (again) while on the phone with tech support today. Here's the screen cap of Progams in the Control Panel showing you the version number. I'm not sure if version 6.5.2 doesn't play well with 64-bit or what, but I would like to see this resolved.

Thank you in advance for your time and consideration in assisting me with finding resolution.

4 REPLIES 4
Moderator

Re: The new Status Meter v6.5.2 doesn't display information after installing.

Hi greathouse13,

Thank you for posting! I appreciate you providing all this helpful information and screenshots. The status meter should definitely work just fine with your operation system. I'll reach out to our developers and see if this is a known issue and if there is already a method to fix it. Do you have any other computers in the house you can test it out on too? If not that is fine. I'll let you know what they say.

Thanks
Amanda
New Member

Re: The new Status Meter v6.5.2 doesn't display information after installing.

No I do not have another computer to test this out on.
New Member

Re: The new Status Meter v6.5.2 doesn't display information after installing.

apologies for taking so long to respond. I thought I would get an email notification when I did receive a response; however, that doesn't appear to be the case. Unfortunately, no I do not have another computer to test this out on.
Moderator

Re: The new Status Meter v6.5.2 doesn't display information after installing.

Hi greathouse13

I actually have only heard back from developers that they are still looking to find a way to solve this in the next patch, but are aware of the situation. Some users in this thread have been using a workaround by changing the computer's font size to get it working. Can you see if anything here helps? https://community.hughesnet.com/hughesnet/topics/new-6-5-2-hughesnet-status-meter-isnt-working-in-wi...

Thanks
Amanda