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erynhagseth
New Poster
‎03-19-2020 02:47 PM
‎03-19-2020 02:47 PM

This site cannot be reached error message

I am a real estate broker and as of two days ago I can no longer log on to my local multiple listing site. Every other website works and I can log on over cell service, just not my hughesnet wifi. This began happening with another website with a secure logon right after we upgraded to the new hughesnet modem. I have spoken with tech support for this site and they said they have been experiencing this with hughesnet users and have no solution. Please Help!!

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3 REPLIES 3
MarkJFine
Professor
‎03-19-2020 07:34 PM
‎03-19-2020 07:34 PM

Reboot your modem


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
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erynhagseth
New Poster
In response to MarkJFine
‎03-20-2020 11:24 AM
‎03-20-2020 11:24 AM

I have....3 times.

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MarkJFine
Professor
In response to erynhagseth
‎03-20-2020 12:58 PM
‎03-20-2020 12:58 PM

Then try this procedure:

1. Turn off all computers and/or devices that are connected ot the modem either by wifi or ethernet cable.

2. Disconnect the power from your modem by the wall socket.

3. Wait 60 seconds, the reapply power to the modem.

4. Wait about 5 minutes to allow the modem to get it's software updated.

5. Repower all computers and/or devices in step 1, one by one.


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.