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Tried to do an online interview but my connection did not pass their requirements. Suggestions?

New Poster

Tried to do an online interview but my connection did not pass their requirements. Suggestions?

Will an ethernet connection to my HughesNet server hel[?

5 REPLIES
Distinguished Professor II

Re: Tried to do an online interview but my connection did not pass their requirements. Suggestions?

@WestTN-Pick

 

Using an Ethernet cable connection to the modem instead of WiFi may help, but it all depends on the cause of the issue.  When it gave you the failure notice did it give any info as to why it failed?  

 

What program/app are you using to perform the online interview?   


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
New Poster

Re: Tried to do an online interview but my connection did not pass their requirements. Suggestions?

Sorry, just saw your reply. Thanks very much.  It was just slow and buffering alot.  Can't do an interview or work witjh it that slow.  Just looking for a solution.  Another site said SMTP (??) not allowed by your provider.

New Poster

Re: Tried to do an online interview but my connection did not pass their requirements. Suggestions?

This was my speed tests??

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Distinguished Professor II

Re: Tried to do an online interview but my connection did not pass their requirements. Suggestions?

@WestTN-Pick 

 

The best and most accurate way to run speed tests is by using the following protocol.  It's also what's required by the reps/engineers, so if it gets to the point that they need you to run some speed tests, you'll already be ahead of the game.  And, at this point, if you do feel that your speeds are low, it would be best to run a few of the tests.  It would also help to establish if speed is the problem.  It's a bit to read, but it's important to follow the instructions to get reliable speed test results.  

 

------------------------------------------

 

To help the HughesNet Customer Service Reps get a head start on your speed concerns, please create a testmy.net account (if you do not already have one) and, while signed into that account, perform 3-5 tests during different parts of the day, then share the account results link with us here.

Most important points to remember during this test:
-do the tests while directly connected to the HughesNet modem with a LAN cable (NO third party Router or Wireless devices can be used)
-disable the WiFi while the speed tests are being performed
-use the manual 25MB size download test file 

-If testing upload instead of download, please use the manual 4MB size upload test file
-space each test at least 5 minutes apart
-post your testmy results URL here, it may look something like http://testmy.net/quickstats/yourusername


For a more in depth guide on running the tests, please visit: http://customer.kb.hughesnet.com/Pages/7001.aspx  (due to being an older page, the test sizes are incorrect for Gen5 on that page (please use the test sizes listed above, in bold, for Gen5)).

The Reps are on M-F from approximately 8AM to 5PM Eastern. They will be the ones to address your speed issues, but they will need these tests to do so.

 

If you are unaware of how to disable the WiFi in the HT2000W, please see "How do I manage my built in WiFi modem?" in this PDF.  Please be sure to click "Save Settings" after unchecking "SSID Enable" for each of the four tabs individually (2.4Ghz, then 2.4Ghz Guest, then 5Ghz, then 5Ghz Guest).  


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
New Poster

Re: Tried to do an online interview but my connection did not pass their requirements. Suggestions?

Thank you