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Trouble with wifi since installation

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Trouble with wifi since installation

Hughes Net was installed on 3/24/20.  My family consists of 6 people all of which have smart phones and lap tops. This was told to the person whom I spoke to about switching to Hughes Net.  They said it will work just fine. Because they were also told that four have school work to do and I am a teacher and have to teach online now.  Well we have not been able to use the wifi since installation.  When I tried calling today my call was disconnected basically saying its because of the pandemic.  Well I'm not paying for something I cannot use and cannot get the problem solved.  I hope this can be resolved without conflict.  Our modem system light is off, we hooked a computer to the modem with an ethernet cord and the state code is 12.7.2 and also got a code of 12.7.1 which says a transmit problem has occurred. There are no trees or obstructions blocking the satelite view. We have unplugged the modem several times to try to reset it with no results. 

Distinguished Professor IV



Because of the State Code you're seeing, a rep will likely have to help you.  They are on M-F from approximately 9AM to 6PM EST.  They usually reply within a working day, but it can take a little longer as of late.  


If you don't already, it would be a good idea to leave the modem plugged in so that the reps can run remote diagnostics on your HughesNet equipment if they deem it necessary.


@Liz  @Damian 

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Thank you for contacting us and welcome to the community. I am sad to hear you have not been able to use your services yet. Please private message me the phone number associated with your account and I will look into this.  





We're closing this thread since we never got a reply from you. If you are still having an issue, please start a new thread or private message me the information requested. 



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