Sorry to hear of your experience. However I'm sure we can help resolve this for you. First thing we'll need is a bit more info. Do you have any specifics we can look into pertaining to your sales call? Downloads, streaming, and social media are all able to be enjoyed with the service, however we are not an unlimited data provider. So, did our sales agents mislead you in thinking that you would never run out of data? Anything of the sort? Maybe we did not inform you on what happens when data is depleted. We'll get to the bottom of this. Hope to hear from you soon.