For the past three nights I have been unable use my bonus bytes even though I have 30+ gigs still available. The system is instead draining my tokens. I discovered this when I got a message during my bonus byte time that I had used up my allowance and smart browsing would begin. I then did a test where I bought a token and browsed during bonus byte time and the token was used up. My understanding of the terms of service is that tokens would not be used during the bonus byte time if bonus bytes are still available.
I called into HughesNet support and tried to explain my issue with no luck. Can anyone help? My call case number was 101565715.
I'm not showing the tokens being available in token management. I did not receive an e-mail in my HughesNet e-mail or account e-mail.
I did confirm this morning that from 4:47 AM to 5:45 AM I used almost a gig of data from my tokens while my bonus byte usage stayed at 13.10 GB.
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