I have worked with technical support and have not been able to fix download speed issues. I have tried rebooting router, modem, computer, performed numerous download speed tests which all confirm I have issues that are not hardware related as speed issues appear to be time related. As far as I can tell, logic would dictate if you have a hardware issue it would be present 24/7. Tech is scheduled for tomorrow, but not pleased as I am being charged for service call despite equipment being under warranty and express service monthly payment for coverage.
According to hughes tech that was onsite using his equipment there is no reason for the slow speeds on my end and was able to duplicate download issues. We called tech support together and supposedly an engineer is going to call back. It was direct connect. It's weird that speeds seem ok circa 1:00 am thru 6:00 am. The graph above says it all.