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Unable to achieve download speeds > 1Mbps

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Unable to achieve download speeds > 1Mbps

I have worked with technical support and have not been able to fix download speed issues. I have tried rebooting router, modem, computer, performed numerous download speed tests which all confirm I have issues that are not hardware related as speed issues appear to be time related. As far as I can tell, logic would dictate if you have a hardware issue it would be present 24/7. Tech is scheduled for tomorrow, but not pleased as I am being charged for service call despite equipment being under warranty and express service monthly payment for coverage.
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