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Unable to connect to Internet. System, Transmit and Receive lights on modem do not stay on.

Cstringer
New Poster

Unable to connect to Internet. System, Transmit and Receive lights on modem do not stay on.

Model: HT1100

Error: 

State Code2.1.1 -- An outdoor unit problem has occurred

This problem occured about a week ago but went away after rebooting everything. I have checked the coaxial cable from the modem to the dish and all connections are tight clean and dry.

Don't know if it's a fault with the modem or possibly the radio on the dish. Any help would be greatly appreciated.

2 REPLIES 2
GabeU
Distinguished Professor IV

Re: Unable to connect to Internet. System, Transmit and Receive lights on modem do not stay on.

@Cstringer 

 

The reps will likely want to run remote diagnostics on your equipment, though they may need some information from you via private message in order to locate your account before doing so.  They'll provide a link for that private message.

 

The reps are on M-F from approximately 9AM to 6PM EST.  You should see a reply from one tomorrow.  


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
Remy
Moderator

Re: Unable to connect to Internet. System, Transmit and Receive lights on modem do not stay on.

Cstringer,

 

Thanks for posting and welcome to the community! We'd love to help out, but I was unable to find the account attached to your Community profile. Please send a PM to this link with your account number or a phone number attached to the account!

 

Thanks,

Remy