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Unable to send or recieve imessage photos

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Unable to send or recieve imessage photos

Hi! I have been having an ongoing issue with not being able to send or recieve imessage photos. I have tried resetting the router, resetting the phone, resetting my network settings on the phone, and have contacted Apple and cannot seem to resolve the issue. Is there something else I should try? It is only an issue when my phone connected to the HughesNet WiFi. My other devices do not have an issue with the WiFi at all. At my current location, I do not have cell service and rely on my HughesNet connection to send and receive all imessages. Any help would be greatly appreciated!

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Professor

Re: Unable to send or recieve imessage photos

I had that issue a while back and HN fixed it fairly quickly, so I hope they can do it for you as well.  

 

js20692 wrote:

Hi! I have been having an ongoing issue with not being able to send or recieve imessage photos. I have tried resetting the router, resetting the phone, resetting my network settings on the phone, and have contacted Apple and cannot seem to resolve the issue. Is there something else I should try? It is only an issue when my phone connected to the HughesNet WiFi. My other devices do not have an issue with the WiFi at all. At my current location, I do not have cell service and rely on my HughesNet connection to send and receive all imessages. Any help would be greatly appreciated!


 

Moderator
Moderator

Re: Unable to send or recieve imessage photos

Good morning js20692, 

 

I see it's your first post here, so welcome to the community! Did you try the other steps here? https://support.apple.com/en-us/HT204065 Please let me know if none of those steps worked so we can try something else. 

 

maratsade, that time where engineering had to step in was likely because that issue was trending. Currently I'm not seeing any other reports about iMessage from other customers so it may not be the same situation from before. However, I appreciate you for reminding me of this past event, we can go through the same basic troubleshooting steps from then in this case. 

 

Thanks,
Liz

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New Poster

Re: Unable to send or recieve imessage photos

Hi Liz,

 

Yes, I have tried all of those steps and have not seen the issue resolve. It's been ongoing for at least a month.

 

Thank you!

Moderator
Moderator

Re: Unable to send or recieve imessage photos

OK, let's try changing the DNS on the phone.

 

Please change the DNS settings on your iPhone to a use a different DNS server such as Google's (8.8.8.8). Here are instructions on how to do so:
https://www.igeeksblog.com/how-to-change-dns-on-iphone-ipad/
 

Thanks,
Liz

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Professor

Re: Unable to send or recieve imessage photos

"maratsade, that time where engineering had to step in was likely because that issue was trending. Currently I'm not seeing any other reports about iMessage from other customers so it may not be the same situation from before."

 

Sorry, I should've been clearer about this. 

New Poster

Re: Unable to send or recieve imessage photos

Hi Liz,

I tried that and it appears to have only made my connection very slow, but didn’t resolve the issue. Anything other ideas?
Moderator
Moderator

Re: Unable to send or recieve imessage photos

Hi js20692, 

 

OK, I've just cleared the DNS cache on the HughesNet modem. Please see if that made any difference. 

 

You said this has been happening for a month, so you were able to use iMessage before on a HughesNet connection?

 

Do you recall any changes to your system right before this started happening a month ago?

 

Which iPhone model is having the issue?

 

You said other devices don't have an issue with wifi, are any of those other devices also iOS? Are you saying they can use iMessage normally over the HughesNet connection?

Thanks,
Liz

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New Poster

Re: Unable to send or recieve imessage photos

Hi Liz,

No change today either. I have been able to use iMessage successfully for the majority of my time being a hughesnet customer. Nothing of note happened that I can pinpoint as being the cause of the change. My smart tv and laptops are not Apple products, but they work just fine. My phone is an iPhone 6.
Moderator
Moderator

Re: Unable to send or recieve imessage photos

Good morning js20692,

 

Thanks for confirming. What is the error message you get when trying to send a picture via iMessage? If you're able, could you please send a screenshot of the error indicating that you're unable to send?

 

Just to be clear is it only pictures that fail to send or does this include text messages?

 

  Your cooperation, patience, and understanding are much appreciated.

Thanks,
Liz

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