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Unable to sign in to Secure Website ERR_CONNECTION_RESET (on Ancestry.com only)

Rita1
Freshman

Unable to sign in to Secure Website ERR_CONNECTION_RESET (on Ancestry.com only)

This is the same problem I reported about two weeks ago.  Engineering fixed it then/  Worked about a week.  Now it has happened again, last night I lost the connection.  If this issue can not be resolved permanently, I will be forced to choose another provider.

Multiple devices, only one Secure site involved.

11 REPLIES 11
Rita1
Freshman

Re: Unable to sign in to Secure Website ERR_CONNECTION_RESET (on Ancestry.com only)

Well,  here it is WEDNESDAY, and still no fix or reply.  But Hughesnet sent me a bill reminder.  Like adding insult to injury...

Tags (2)
Damian
Moderator

Re: Unable to sign in to Secure Website ERR_CONNECTION_RESET (on Ancestry.com only)

@Rita1,

 

Thank you for reaching out to us again. I apologize for the delay in response. We are experiencing an increase in social media happenings due to COVID-19 which is splitting our attention. This may cause a delay in response. We are no longer receiving mass reports of this issue affecting anyone currently. I also never received confirmation of the Ancestry.com issue being completely fixed, however the other affected websites where fixed. Because of this, I will be escalating this to let engineering know that this may be happening again. This will be investigated by a different department so it may take some time before I have an update for you. 

 

-Damian   

 

Rita1
Freshman

Re: Unable to sign in to Secure Website ERR_CONNECTION_RESET (on Ancestry.com only)

Here it is, a week later...now, Emails from Ancestry.com are "unable to load" at ymail.com.   I am trying to be patient, but, Wow !!  I anybody really there to help me?  If this is a singular problem, only to me, Does that mean I am last on the list, to be fixed??  Ancestry is my hobby.  I am old and housebound, Please! Somebody?  HELP !!! 

MarkJFine
Associate Professor

Re: Unable to sign in to Secure Website ERR_CONNECTION_RESET (on Ancestry.com only)

Let me try to understand this... You have a ymail account. You log into your ymail account and ymail is having a problem getting your Ancestry emails, not HughesNet... sounds to me this is more like a problem at ancestry.com and nothing to do with HughesNet at all.


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
Rita1
Freshman

Re: Unable to sign in to Secure Website ERR_CONNECTION_RESET (on Ancestry.com only)

Mark j Fine... no,  I can not sign in to Ancestry.com.  To understand, you must read my threads, They have to do with the Ancestry problem.  The Emails I get from them are links to posts on Ancestry pages that won't load either.  I really don't want to revisit the whole thing unless you can help with Hughesnet.  They are the problem.  Not connecting on 3 different devices, same error, ERR_CONNECTION_RESET...different Browsers, Different Systems, same wifi modem...

MarkJFine
Associate Professor

Re: Unable to sign in to Secure Website ERR_CONNECTION_RESET (on Ancestry.com only)

I've been seeng problems with Level3 gateways and routes to Washington State... That could be part of the problem, and very much related to COVID-19, but still not a HughesNet problem.


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
MarkJFine
Associate Professor

Re: Unable to sign in to Secure Website ERR_CONNECTION_RESET (on Ancestry.com only)

Add Redwood, CA to the list...


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
Rita1
Freshman

Re: Unable to sign in to Secure Website ERR_CONNECTION_RESET (on Ancestry.com only)

Now Ymail is gone too.  Same Error,  ERR_CONNECTION_RESET,  If this is due to Covid-19 overloading the Hughesnet servers, just say so...I don't want to keep messing with my computer, i.e. changing settings etc, if nothing is wrong on my end...

MarkJFine
Associate Professor

Re: Unable to sign in to Secure Website ERR_CONNECTION_RESET (on Ancestry.com only)

There are several problems happening, not all just congestion on HughesNet. There seems to be a major problem with routing tables in the internet backbone. It's a perfect storm.


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.