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Unacceptable Internet Speed

New Poster

Unacceptable Internet Speed

I have had this terrible service for 2 months and it has been the absolute worst. Every time I call tech support I get passed around until someone tells me that it’s an issue with somewhere in South Dakota and it’s a known issue and nothing can be done. If that’s the case, come get your crap off my house. I need someone to contact me ASAP.
2 REPLIES 2
Distinguished Professor IV

Re: Unacceptable Internet Speed

@Ledesma1

 

The reps here can help you with speed issues, but they will need some speed test results to be able to do so.  You won't be passed around here.  The instructions for the speed tests are as follows...

 

 

To help the HughesNet Customer Service Reps get a head start on your speed concerns, please create a testmy.net account (if you do not already have one) and, while signed into that account, perform 3-5 tests during different parts of the day, then share the account results link with us here.

Most important points to remember during this test:
-do the tests while directly connected to the HughesNet modem with a LAN cable (NO third party Router or Wireless devices can be used)
-disable the WiFi while the speed tests are being performed
-use the manual 25MB size download test file 

-If testing upload instead of download, please use the manual 4MB size upload test file
-space each test at least 5 minutes apart
-post your testmy results URL here, it may look something like http://testmy.net/quickstats/yourusername


For a more in depth guide on running the tests, please visit: http://customer.kb.hughesnet.com/Pages/7001.aspx

The Reps are on M-F from approximately 8AM to 5PM Eastern. They will be the ones to address your speed issues, but they will need these tests to do so.

 

If you are unaware of how to disable the WiFi in the HT2000W, please see "How do I manage my built in WiFi modem?" in this PDF


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Moderator
Moderator

Re: Unacceptable Internet Speed

Good morning Ledesma1,

 

  We're closing this thread since we never got a reply from you. If you still have concerns, please start a new thread and include a detailed explanation so we can more effectively help you.

 

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.