Unexplained data usage

[bobnelms]

I am a long term user of HughesNet, and over the past 12 months or so have seen an abrupt increase of bandwidth usage.  I thought it was my wife, but after installing Glasswire on all our computers and tracking usage on our other devices I see that there are about 2 GB per day of unaccounted for usages -- or about 60 GB per month.  This is costing me a fortune!

How can you help me?

[maratsade]

To get help from the reps regarding this issue, follow this protocol and provide the results on this site.  The reps will get involved once you have posted the required information.

[wrangler1]

I hear you, I am also along time customer and found out that the more data you buy the more you use according to them. not what you actually do use last month i got 100 GB of token data and went from using 40-60gb a month to 197GB in one month and no response to my email we have 2 computer for doing bills and stream 4-5 movies a month on our TV. Time to look for a different provider

[maratsade]

They sell you data; they don't use it for you. You use your data, so you must be using more.  You could install Glasswire to see where it's going. 

[Liz]

Good morning bobnelms,

We're closing this thread since we never got a reply from you. If you still have concerns, please start a new thread and include a detailed explanation so we can more effectively help you.

Thanks,

Liz