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Unexplained data usage

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bobnelms
Freshman

Unexplained data usage

I am a long term user of HughesNet, and over the past 12 months or so have seen an abrupt increase of bandwidth usage.  I thought it was my wife, but after installing Glasswire on all our computers and tracking usage on our other devices I see that there are about 2 GB per day of unaccounted for usages -- or about 60 GB per month.  This is costing me a fortune!

 

How can you help me?

4 REPLIES 4
maratsade
Distinguished Professor IV

To get help from the reps regarding this issue, follow this protocol and provide the results on this site.  The reps will get involved once you have posted the required information.

wrangler1
New Poster

I hear you, I am also along time customer and found out that the more data you buy the more you use according to them. not what you actually do use last month i got 100 GB of token data and went from using 40-60gb a month to 197GB in one month and no response to my email we have 2 computer for doing bills and stream 4-5 movies a month on our TV. Time to look for a different provider

maratsade
Distinguished Professor IV

They sell you data; they don't use it for you. You use your data, so you must be using more.  You could install Glasswire to see where it's going. 

Liz
Moderator
Moderator

Good morning bobnelms,

 

We're closing this thread since we never got a reply from you. If you still have concerns, please start a new thread and include a detailed explanation so we can more effectively help you.

 

Thanks,

Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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