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burlingamekathy
New Member

Upload/Download Speed

We have a business account and have terrible upload speeds. We have spent hours on the phone, done multiple, multiple speed tests, technicians have visited.  Has anyone gotten this to work or should we just suck it up and pay the fee to cancel this disappointing service?
10 REPLIES 10
GabeU
Distinguished Professor IV

What sort of upload speeds are you getting?  Are you running the tests at testmy.net or using Hughesnet's own speed test? 

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Gwalk900
Honorary Alumnus

Normally this forum is geared towards residential service but .....
What platform are you on (HN9000 or HT1000/1100 modem)
What is your plans maximum "up to" speed ?

How many computers/devices do you have connected ?

What are your baseline speed tests like ? (baseline = a single directly connected computer)

Where are you testing speeds at ?
The only two accepted are the Hughes own test (requires JAVA) and the 12 MB manual test at testmy.net.

Remember, your connection is shared among ALL your connected devices and ALL the connected programs and processes.
GabeU
Distinguished Professor IV

It would be the 2MB manual test at testmy.net for upload speeds. 


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Liz
Moderator
Moderator

Hi Kathy,

Welcome to the community and thanks for posting. I pulled up your account to investigate further and I see that you have a dispatch scheduled to address your current speed concerns for your Access 200 plan.

Please keep us posted on how that site visit goes and your system performance afterwards.

Thanks,
Liz
If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!

burlingamekathy
New Member

Hi I have done both Hughesnet and testmynet.  I have started an excel doc with the data and the dates/times we have called in.

The all the low was 98 and the best has been 774.  We have another satellite which far exceeds these speeds with same plan (5/1).  I am losing optimism and hope to see this resolved soon.  What kind of results do you get?
burlingamekathy
New Member

The level 4 tech guy had be do 3MB for my speed tests. When I am on on Hughesnet hardwire, I have my phone/other devices on wireless on the other satellite. According to my IT guy, hardware is faster than wireless and a direct connection is better than going through a router. 
burlingamekathy
New Member

The technician declined to come as there was nothing more he can do.  So, after doing several more speed test with the level 1 phone person, we are escalated again to level 4 tech.  Last threads of hope.  This is just to frustrating to do this for almost 6 weeks of problems, troubleshooting, and no consistent improvement.
Liz
Moderator
Moderator

Hi Kathy, 

I can understand your frustration, let me see if I can have our engineers here at corporate have a look. First, they'll want to see your testmy.net speed result page. Do you have your quickstats URL? It would look something like http://testmy.net/quickstats/[yourusername]

-Liz
If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!

GabeU
Distinguished Professor IV

burlingamekathy,

Whatever the tech asked you to do is the right one.  The 2MB size for the residential accounts is asked for just so that the test lasts long enough.  Sometimes people will run the automatic test, which really doesn't run long enough to get a good average, so they ask the residential account holders to run a 2MB test.  Longer is fine, and a business account may be totally different than a residential account when it comes to testing.

As for wireless vs hardwired.  Wireless may be slower, but with a good router and setup, it should be a nearly imperceivable difference for our purposes.  As for hardwired being better...no doubt.  A hardwired connection, when available, is always superior to a wireless connection, because routers can add problems into the mix.  Not always, and not normally, but they can.     


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Liz
Moderator
Moderator

Hi Kathy,

It's been over a week since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can more effectively help you.

Thanks,
Liz
If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!