HughesNet Community

Usage History Stopped Being Displayed

cancel
Showing results for 
Search instead for 
Did you mean: 
lakeland4
Junior

Usage History Stopped Being Displayed

Referring to the topic: ‘Usage History under the Usage Tab has stopped working for me. No help from HughesNet.’, my Usage History graph also stopped displaying after 1/24/2023.  Please take a look at my account and, if possible, correct this same problem.

4 REPLIES 4
Liz
Moderator
Moderator

Hi lakeland4,

 

Thanks for bringing this to our attention, we're investigating. I'll let you know what I find out.

 

-Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!

To help with your investigation, below are screen shots of the Usage History graph that shows the display ended on Jan. 24 and has not restarted.

 

lakeland4_0-1678316939575.png

 

lakeland4_1-1678316968885.png

 

lakeland4_2-1678316993647.png

 

Let me know if you need anything more.

Good morning lakeland4,

 

Thank you for these screenshots. I also this discussed this issue with our engineers and they're looking into it, I'll keep you posted.

 

-Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!

Thank you for continuing to investigate this issue.