Usage meter broken

[terry-turner]

My usage meter has a Java script error and will not open at startup. How do I repair this?
Running Mac OS on MacBook Pro.
Terry

[GabeU]

@terry-turner 

Try this...

1. Fully quit the Usage Meter from it's own menu by right clicking on the donut in the menubar and clicking "Exit".
2. Look for the following directory
   Windows: C:\Users\[your User name]\AppData\Roaming\
   Mac: /Users/[your User name]/Library/Application Support/
3. Carefully delete just the "HughesNet Usage Meter" folder under that and empty the trash.
4. Restart the Usage Meter. This will regenerate all the underlying information as if it were run for the first time, thus correcting the error.

[terry-turner]

The java error is such that I can not open the meter manualy either. The icon just constanaly bounces like it is trying to open but never does. Can I send a screan shot of the Java eror message?

Terry

[GabeU]

@terry-turner 

You can send the screenshot, though I'm personally unfamiliar with Macs.  Others likely will be though.  

Are you able to delete the folder?  

Hopefully we fellow subscribers will be able to help figure it out, as HughesNet themselves have actually stopped supporting the Usage Meter, unfortunately.  

In the end, if nothing works, though you can't download it anymore form HughesNet, one of the Community members (CORROSIVE) has it on his personal web page for download.  It's here...

https://chucksbasix.com/status-meter-info/

This way, if you needed to as a last resort, you could un-install it, make sure all remnants of it are gone from your system, then download it and reinstall it.  I don't know that this would help, but it's an option to try.

[terry-turner]

I found that if I click and hold on the icon in the dock that an action window will open. I unchecked ‘open on start up’ and restarted. The java error went away and the meter icon moved from the Dock to Launchpad. Problem solved.
I will check apple support for how to delete an item from Launchpad and then try re loading.
The only other usage tracker I can find is a horrible graph. Is there an announcement/explanation for stoping support?
Terry

[C0RR0SIVE]

Originally posted by Liz: https://community.hughesnet.com/t5/Tech-Support/Usage-meter-download/m-p/126068/highlight/true#M8448...

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@Liz wrote:

Hi folks, We had some discussions around the Usage Meter as well after your feedback was sent up. Apparently the desktop client's adoption rate is low now since usage can be checked via the support center and the mobile app.

Regarding the functionality of the current desktop client, it will continue to work as long as it remains installed, but can't be reinstalled on another PC or the same one after re-imaging. As Kathy mentioned, moving forward, your best options for checking usage are the mobile app, the support center, and also the SCC.

As a last resort to advocate for a desktop client, I submitted some options via our suggestion pipeline. If we have any good news to share on that front, you'll definitely hear from us! (Don't hold your breath.) -Liz

-Liz

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[GabeU]

@terry-turner 

Glad you got it working again.

That it's being discontinued has been discussed, though it was never really announced...

https://community.hughesnet.com/t5/Tech-Support/Usage-meter-download/m-p/126010#M84436

You can also see the disclaimer near the top of the FAQ page for the Usage Meter as well.  It's here...

https://support.hughesnet.com/en/faq/internet/what-is-usage-meter

It's evidently due to a much smaller number of people using it and most now using the HughesNet Mobile App.  I still use it, and will as long as it still works.  

You can still see your data on the Home page of the modem's System Control Center, the aforementioned HughesNet Mobile app, the Usage page of the HughesNet MyAccount site, and on the upper right of HughesNet based web pages, like this Community, where it says "My Usage".