Solved: Re: Usage meter javascript error - Page 6 - Hughesnet Community

Vampy · ‎03-27-2017

A javascript error occured in the main process. Uncaught exception:

Error: Error parsing your configuration file: [C:\Users\Vampy\AppData\Roaming\HughesNet Usage Meter\status-meter.config]: Unexpected Token

I tried uninstalling and reininstalling and got the same thing. Any suggestions ? Thanks in advance for any help.

GabeU · ‎01-05-2018

@inthewoodsworki

The following fix for the Javascript error won't cripple your computer. Just don't delete anything other than what's described in the instructions. Regarding Windows, you'll probably have to change your folder options to be able to view Hidden Items to see the AppData folder and its contents described in the directions. To do so, click "View", then check the box for "Hidden Items", as you see in the red boxes in the picture below. When you're finished with the procedure, uncheck "Hidden Items" so they are hidden again, as they are hidden by default for a reason. If you have a Mac, I'm not sure if you have to unhide anything.

The instructions for the JavaScript error. Credit goes to @MarkJFine.

In the event that this happens:
1. Fully quit the Usage Meter from it's own menu by clicking on the donut in the menubar and clicking "Quit".
2. Look for the following directory
Windows: C:\Users\[your User name]\AppData\Roaming\
Mac: /Users/[your User name]/Library/Application Support/
3. Carefully delete just the "HughesNet Usage Meter" folder under that and empty the trash.
4. Restart the Usage Meter. This will regenerate all the underlying information as if it were run for the first time, thus correcting the error.

View solution in original post

sonhood · ‎01-30-2019

My usage meter has never worked in two years on two computers, one Dell N7010 on Win 7 and one HP on Win 10. I'd be glad to test it after running thru the proper removal.

GabeU · ‎01-30-2019

@sonhood wrote:
My usage meter has never worked in two years on two computers, one Dell N7010 on Win 7 and one HP on Win 10. I'd be glad to test it after running thru the proper removal.

Are your Windows 7 and Windows 10 systems 64 bit? The meter will not work with 32 bit systems.

If they are 64 bit, I would try uninstalling the meter and reinstalling it. There's no reason it shouldn't work on those two operating systems. You can uninstall the meter through the Progams section in the Control Panel in Windows 7 and Windows 10, and for Windows 10 you can also just right click on the program icon in your Start Menu and click on Uninstall.

Keep in mind that the Usage Meter icon may be hidden in the taskbar when running, which it is set to automatically do on Windows startup.

Amanda · ‎11-07-2018

Get out your party hats. The devs replicated the issue, found the source of the cause (corruption from power loss occurring at the same time as meter and modem talk to each other) and are just confirming a couple of things before they get to work on a patch.

I really want to thank everyone who has reported the issue and kept it front and center, gave us a variety of examples and situations and the workaround fix! I'd especially like to thank @GabeU for donating his time to me and our developers in an effort to get this fixed once and for all.

Amanda

GabeU · ‎11-07-2018

Happy to help. 🙂

Amanda · ‎01-04-2019

Mic check.. 1, 2... is this thing on? 🙂 Not sure if anyone is still subscribed to this thread, but if you are, I just wanted to give a small update. I received notice that the fix has been developed and just needs a couple of bugs squashed before it is released. Right now it is in early alpha testing, but I may need to recruit some volunteers in the future to beta the update with the devs. I will keep updating this thread as I receive them.

-Amanda

GabeU · ‎01-04-2019

@Amanda wrote:
Mic check.. 1, 2... is this thing on? 🙂 Not sure if anyone is still subscribed to this thread, but if you are, I just wanted to give a small update. I received notice that the fix has been developed and just needs a couple of bugs squashed before it is released. Right now it is in early alpha testing, but I may need to recruit some volunteers in the future to beta the update with the devs. I will keep updating this thread as I receive them.

-Amanda

Sign me up. 🙂

maratsade · ‎01-04-2019

Count me in.

@Amanda wrote:
Mic check.. 1, 2... is this thing on? 🙂 Not sure if anyone is still subscribed to this thread, but if you are, I just wanted to give a small update. I received notice that the fix has been developed and just needs a couple of bugs squashed before it is released. Right now it is in early alpha testing, but I may need to recruit some volunteers in the future to beta the update with the devs. I will keep updating this thread as I receive them.

-Amanda

BirdDog · ‎01-04-2019

One big ole heaping serving of beta here please! Especially since I may be the only Gen4 user still hanging around here.

GabeU · ‎06-12-2018

@ZPHughes wrote:
I was told by one of HN phone tech suppport people that Usage Meter won't work with the latest W10 update and he advised me to just unistall it and to use HN website, instead, to see my usage. Another rep had no clue about what the fisrt one said.
What do you know?

Thank you.

The rep that told you this was wildly misinformed. The HughesNet Usage Meter works just fine with the latest revision of Windows 10, as well as all previous revisions.

katherinebrooks · ‎03-27-2017

Having same problem uninstalled reinstalled still get same message about java

eric30110 · ‎05-08-2017

Updating java and deleting the hughes net meter folder from (C:\Users\Usernamehere\AppData\Roaming) your appdata folder worked for me.

BirdDog · ‎05-09-2017

@eric30110 wrote:
Updating java and deleting the hughes net meter folder from (C:\Users\Usernamehere\AppData\Roaming) your appdata folder worked for me.

Good info, I had to do this recently myself but didn't post it here. Good that you did.

motobojo · ‎07-16-2017

Fwiw I had the same problem and this was my experience …

Uninstalled & reinstalled usage meter. Problem remained.
Uninstalled usage meter. Uninstalled & reinstalled JRE. Reinstalled Usage Meter. Problem remained.
Cleared the contents of C:\Users\YourUserName\AppData\Roaming\HughesNet Usage Meter\ and then: Uninstalled usage meter. Uninstalled & reinstalled JRE. Reinstalled Usage Meter. Problem fixed.

I hope that helps somebody with similar problems.

MarkJFine · ‎07-16-2017

Curious... would have thought just clearing the js cache might be enough and then restarting. Good info.

* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.

RG · ‎08-10-2017

Your fix worked for me! Thanks for the information , Need to look at community first before calling tech support!

RG

motobojo · ‎09-13-2017

This problem cropped up again today. The good news is that the steps identified above still fix the problem. Is there something Hughesnet can do to avoid the problem cropping up? Is there something I can do to avoid having this problem crop up over and over?

FredB · ‎10-13-2017

I solved this by uninstalling the program, deleating the folder in the error message, and then reinstalling the program. Installing and uninstalling Java did nothing.

GabeU · ‎10-13-2017

@FredB wrote:
I solved this by uninstalling the program, deleating the folder in the error message, and then reinstalling the program. Installing and uninstalling Java did nothing.

Unfortunately, the reply that should really be marked as the solution (Corrosive's) isn't the one that is marked as such. Java itself is unrelated to the issue.

Uninstalling meter, deleting the folder in question, and reinstalling the meter, like you did, is all that is needed.

It's an odd little error that seems to pop up without rhyme or reason.

GabeU · ‎10-23-2017

Had this pop up on me again today. Had to perform a hard shutdown due to my desktop freezing. When I started it back up, sure enough, it was there, staring at me with its ugly little message. 😞

Closed the meter down (had to do it through the task manager), uninstalled it, deleted the info in the offending folder, reinstalled the meter and now it's working fine. 🙂

Edit: For those who experience this for the first time on a Windows based computer, you'll most likely have to enable the viewing of hidden items to see the AppData folder and its contents.

Chipster96 · ‎07-30-2018

Reinstallation and Java update did not work for me. Here is how I solved it. I first closed the Usage Meter in Task Manager. Then I deleted the file: "C:\Users\Chip\AppData\Roaming\HughesNet Usage Meter\status-meter.conf." That file was recreated in a properly functioning form when I restarted the Usage Meter.

GabeU · ‎07-30-2018

@Chipster96

The "Accepted Solution" on the first page contains incorrect information. Java and Javascript are two different things, and updating or deleting and reinstalling Java has no effect on the JavaScript issue.

The correct instructions have been posted throughout this thread, but people first see the "Accepted Solution" and assume, and rightfully so, that it is the actual solution, while in reality it isn't.

Only the person who started the thread can accept, or un-accept, a given solution, which ironically, in this case, was also written by the person who started the thread. The OP hasn't been on here in over a year, so unless a moderator intervenes and un-accepts the post as the solution, people will continue to see it as the fix, when it actually isn't. 😞