Usage meter javascript error

jimmie_evlyn

If you know how to get into "This Computer" or "My Computer" or whatever it's called on your Windows system to get to your drives, click that to go there.  Once there, you have to enable the hidden folders view.  Click "View", then check the box next to "Hidden items", like in the picture below.  If you don't enable hidden items, you won't be able to see the AppData folder and its contents.  

Next, click on C, then click Users, then the folder that has your name (it may be the middle one), then click AppData, then click Roaming.  In the Roaming folder you'll see the HughesNet Usage Meter folder.  Right click the HughesNet Usage Meter folder and select Delete.  This should delete the folder.  Then use the back arrow (on the upper left) and go back to the first screen, uncheck the box next to "Hidden items", then X out of, or close, the window.  Then empty the recycle bin.  Then run CCleaner and clean the registry.  

Don't forget to uncheck the box to re-hide the items that are normally hidden.  They're hidden for a good reason.  

Then download and install the new meter.  Hopefully this will work.  

If you've never used CCleaner, make sure to save a backup of the registry, which CCleaner will prompt you to do by default when you go to clean the items found.

ctpowers

I'm glad it worked for you.  This error can be a real annoyance.  Hopefully the engineers will fix the issue with the next version of the meter.  

As for the community, you can definitely learn a lot here, including things that really don't have much at all to do with HughesNet itself.  It's a great community, without a doubt.  :)  

No problem. I seemed to recall an old transfer or OS update that did something similar to this.

Glad we could figure this out.

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jimmie_evlyn wrote:

Thank you so much, GabeU.  That is exactly what I needed.  I sincerely appreciate your help.  

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You're very welcome.  Happy to help.  :) 

Ghanx GabU,

 It has been since I updated to Win 10, right when it was first available, that I have had this problem. (A long time ago I might add.) Perviously I was just uninstalling, deleteing anything I could "see" refering to HughesNet Usage meter and reinstalling. No joy there. It was not until I deleted the hidden items and running CCleaner, then installing the latest version of HughesNet Usage meter did I sucessfully get it to run.

Thank you so much!

I've been reading all the posts related to this issue and finally got the Status Meter working after two days of trying everything I knew to try. Here is my story. I'm running Windows 10 with Google Chrome as my browser. I had a power failure while online and lost my Hughesnet status meter when my PC came back up. Nothing I tried would put it back on the task bar. I eventually deleted it and tried downloading it again and, like everyone else, got the "Javascript" error message. I think my mistake was I didn't completely delete the previous version from my machine before downloading it. Uninstalling it from my control panel/programs file was not near enough. Deleting it from the appdata file and clearing my recycle bin did the trick. Thanks for your post.

rbenne17

Unfortunately, a power outage is when I get hit with it, too.  We get a lot of wind storms here, and the power just loves to go out when it happens.  And when the power comes back on and I boot up, it's inevitable that the javascript error will be there to welcome me back.  :p 

GabeU -

YOU ARE BRILLIANT, AWESOME, WONDERFUL, ETC!!!

I followed your instructions to @jimmie_evlyn to fix  "Usage meter javascript error".

It worked! Cleaning the registry is essential. So happy to get this fix after so many months.

I must be naive, becaiuse I can't figure out why paid HughesNet Advanced Tech Support  people cannot solve a number problems that you and other online tech community "angels" ARE able to solve. KUDOS and much thanks for your time, sharing, and effective help!  It has been a real stretch for me to learn to use this online community, but well worth the effort.THANK YOU for being there. HughesNet customers sure do need you, especially when all else fails.

ctpowers

The '1' seems to indicate you have two users set up with the name 'haroldmurphy'. Are you sure there's not another hidden one, since Apple just loves to do that with Library folders.

What if you open a Terminal and type (without the '> '):

> ls -la ~/Library/Application\ Support/HughesNet\ Usage\ Meter

if it returns a list of files, you should be able to type (again, without the '> '):

> rm -rf ~/Library/Application\ Support/HughesNet\ Usage\ Meter

to get rid of it.

Edit: While you're in there, you might want to type:

> ls -la /Users

to see if you do in fact have multiple directories named 'haroldmurphy' in there.

YIPPEE?!

There were two files there one for status and one for usage. Terminal did not seem to like your rm -rf initially, had to get to the directory and deleted one then the other, reloaded 6.7 and voila, it came up no complaints.  Really appreciate your staying with this, I know just enough having forgotten much unix to be dangerous, I miss my Sun Workstation.  The "1" is an artifact? from migration like iMac (3) on my finder devices, should do "temps" and then delete I suppose but it doesn't bother me enough, only one of me in users on this Mac.  However, the old mac has two variations of my name and the name associated with the Application Support Folder and all its contents on new mac are not the "1" version, migartion again I suppose.

If interested:

iMac-3:Application Support haroldwmurphy$ pwd
/Users/haroldmurphy 1/Library/Application Support
iMac-3:Application Support haroldwmurphy$ 

And the new Hughes support file in the above folder:

drwx------ 7 haroldwmurphy staff 238 Jan 28 09:27 HughesNet Usage Meter

Thanks Again  BZ