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Usage meter not working on Win10 64bit machine

Junior

Usage meter not working on Win10 64bit machine

I gave up on a Usage Meter on a 32 bit machine so now I need one on a 64 bit Windows 10 machine. I downloaded the latest version 6.6, click the file in the download folder and it appears to open and asks if it can make changes to the computer. Yes. It appears to install and places an icon amoung the other Windows programs icons. When the icon is clicked I get the message that I'm running version 6.5, do I want to upgrade. I allowed it to upgrade. The screen says the install is complete and the 'Run' box is checked. I click OK and I get a full screen of Youtube HD Congratulations on downloading Youtube hi def. Exit and uninstall the Usage meter to try again. Version 6.6 is downloaded again, make changes to the computer, install is complete, box is checked to run the program. It once again tells me I have version 6.5 do I want to upgrade. I say yes and this time I'm told 6.6 already exists, do I want to overwrite. Yes again. When install is complete the program should run but instead I get blue Windows background screen. I open 'all apps' to find two Usage icons. Clicking on one gets me the "Do you want to allow this app to make changes" screen. The other triggers the "Your location is currently in use" circle on the task bar. I went to that page and looked at it as if I knew what I was doing but that didn't fool it at all so I left it. I'm pretty much at a loss. I've uninstalled the program four times and downloaded it as many. I'm not proficient with Win 10 but I do know this shouldn't be happening. Any advice would be apprediated.

20 REPLIES 20
Associate Professor

Re: Usage meter not working on Win10 64bit machine

Hrm...  Try the following and let us know what happens?

1: Go to Settings > Apps & Features > Scroll down and uninstall any Hughesnet Usage Meter or Status Meters that may be present.
 - Settings can be found by clicking the Start Icon, then clicking the little gear icon in the menu above.
2: Navigate to C:\Program Files in This PC (formely called My Computer) then find and delete any Hughesnet Usage Meter or Status Meter that may be present.
3: Navigate to C:\Program Files (x86) in This PC (formely called My Computer) then find and delete any Hughesnet Usage Meter or Status Meter that may be present.
4: Delete any and all Installers that you have downloaded and make sure you download the latest version from 
5: Delete any and all icons you see related to the meters.
6: Download and install the latest version available here: http://download.statusmeter.hughesnet.com/HughesNet%20Status%20Meter%20Setup.exe

Distinguished Professor III

Re: Usage meter not working on Win10 64bit machine

@dfbeck

 

The following is separate from Corrosive's instructions, which you should follow:

 

That YouTube thing concerns me.  What kind of antivirus program do you have on your computer?  Where did you download the new Usage Meter from (I downloaded the latest version 6.6)?  

 

Do you have Malwarebytes installed on your computer?  If not, you might want to think about installing it and running a scan.  The free version will give you a 14 day trial of the full version (I don't know if there's a way to opt out of this), but it's a very good program.  Again, that YouTube thing concerns me, like you might have malware on your computer.  


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Junior

Re: Usage meter not working on Win10 64bit machine

That YouTube screen is suppose to be fairly innocuious albeit annoying. I've had it come up several times over the last couple of years and had information on it's purpose but I can't find it now. I think the fact that it poped up while I was doing something else is simply coincidence. To be on the safe side I run Spyhunter 4 on one machine and ESET Internet Security on the other. I run full scans every 3 days since one machine allowed a scum bag group that high jacked my browser. I don't normall wish bad befall anyone but in their case I'll make an exception. After scans neither of them recognized the YouTube 'commercial' as anything nefarious. 

 

I am in the process of following Corrosive's instructions, now for the third time. I checked all those locations and deleted any offending files but in the process of a search I located 5 more files in the download directory so I'm going to give it another shot.

Junior

Re: Usage meter not working on Win10 64bit machine

I followed your instructions but since I had two status meters icons show up on the start page I did a search and found copies in the download file and another copy somewhere else which I deleted. I got to the 'Completing' screen which has  the check box to 'run program now' which I ok'd and it went to a blank white screen with an empty address bar. I went to the start screen, clicked the meter icon and got the Win back ground screen that was completely blank with the exception of the 'location' circle on the lower right side of the task bar. Clicked on it 'go to location page' which is where I stopped. Still no meter but Task Manager says it's running. Any ideas?

Assistant Professor

Re: Usage meter not working on Win10 64bit machine

If you're getting a location bar on the meter display or your default browser, it most likely means there's a problem in the way your computer is configured. The application should not look like a browser with an address bar, nor should it bring up a browser window. Almost seems as if your machine is either automatically trying to run the underlying html and/or javascript using default applications other than the Meter itself, or is blocking the underlying javascript from running entirely.


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
Junior

Re: Usage meter not working on Win10 64bit machine

It doesn't look like a browser or present an address bar. Currently it's in the startup file and when the computer reboots an icon appears on the task bar. Task Manager indicates that it is running but when the Task Bar icon is clicked, I get the 'Your location is currently in use' message which turns into 'open location privacy settings' which I know absolutely nothing about. There is nothing on the screen other than the task bar. Everything else on the task bar opens like it should.

Junior

Re: Usage meter not working on Win10 64bit machine

After looking into the 'location' issue, I don't believe that has anything to do with the meter. I searched the harddrive for all instances of either meter and deleted everything. Reloaded a new copy of 6.6 and it went through the whole process of 'allow changes' and finally 'do you want this to run' which I did. Once again I get an icon on the task bar which does nothing with clicked. Task Manager says it's running or it's listed but using zero memory or cpu resources which seems normal for such a small program.  I open to all kinds of ideas.

Assistant Professor

Re: Usage meter not working on Win10 64bit machine


@dfbeck wrote:

... it went to a blank white screen with an empty address bar.


Sorry... I must have misunderstood what you meant by "address bar."


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
Distinguished Professor III

Re: Usage meter not working on Win10 64bit machine


@dfbeck wrote:

That YouTube screen is suppose to be fairly innocuious albeit annoying. I've had it come up several times over the last couple of years and had information on it's purpose but I can't find it now. I think the fact that it poped up while I was doing something else is simply coincidence. To be on the safe side I run Spyhunter 4 on one machine and ESET Internet Security on the other. I run full scans every 3 days since one machine allowed a scum bag group that high jacked my browser. I don't normall wish bad befall anyone but in their case I'll make an exception. After scans neither of them recognized the YouTube 'commercial' as anything nefarious. search I located 5 more files in the download directory so I'm going to give it another shot.


Even if it's not nefarious, it still shouldn't be doing that.  An ad popping up on a webpage is one thing, but one popping up on your desktop is another.  And, though it may only seem like adverstising, these sorts of things often contain some type of spyware or something similar. 

 

If you feel like it, I would check your installed programs and make sure there's nothing in there that shouldn't be, like some type of advertising program.  I would also download and run the Microsoft Safety Scanner.  

 

Everyone's different, but when it comes to my machine anything that runs on it that I haven't installed or isn't preinstalled by Microsoft would drive me nuts until I found it and erradicated it.  

 

Wtih that said, I do hope you get your Usage Meter issue figured out.  


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit