Very SLOW Internet speed

[rockhopper01]

To whom it may concern,

Hughes net for internet is the worse choice I have made for any paid service! I went to Hughes Net because I was tired of resetting my modem for my DSL, I wish I had DSL back. I have called multiple times to have this issue resolved & it still hasn't be resolved. I was asked to fill out a survey re: my last tech support call, still nothing was done except asking if I wanted to get an extender so that I could use my tablet on my patio. (never had that problem with DSL) I also didn't have a limit to my useage like I do now & if I hit that limit, it is even slower than it is normally. It doesn't matter what time of the month is the speed is terrible, I can't sync my fitbit to my cell at home it just spins. At work it syncs right away.

Would I recommend Hughes Net? No way in **bleep**, not even to an enemy.

I was sold on this service by the fact with satalite service no interference, I still haven't seen it. I want & need to be out of this contract I am paying for something that doesn't ever work as promised & every time I call I am told well Ms. Tillman it is showing you are at the max & should be seeing top speeds. Another load of bull.

CAN ANYONE HELP ME?

Deb Tillman

Very UNHAPPY customer

[GabeU]

@rockhopper01 

In order for the reps to be able to help with speed issues they will need some speed tests to be run.  First, though, please check to make sure that you are not out of data.  If you are not out of data, please follow the instructions below to provide the reps with the needed test results...

To help the HughesNet Customer Service Reps get a head start on your speed concerns, please create a testmy.net account (if you do not already have one) and, while signed into that account, perform 3-5 tests during different parts of the day, then share the account results link with us here.

Most important points to remember during this test:
-do the tests while directly connected to the HughesNet modem with a LAN cable (NO third party Router or Wireless devices can be used)
-disable the WiFi while the speed tests are being performed
-use the manual 25MB size download test file 
-If testing upload instead of download, please use the manual 4MB size upload test file
-space each test at least 5 minutes apart
-post your testmy results URL here, it may look something like http://testmy.net/quickstats/yourusername

For a more in depth guide on running the tests, please visit: http://customer.kb.hughesnet.com/Pages/7001.aspx

The Reps are on M-F from approximately 8AM to 5PM Eastern. They will be the ones to address your speed issues, but they will need these tests to do so.

If you are unaware of how to disable the WiFi in the HT2000W, please see "How do I manage my built in WiFi modem?" in this PDF. 

[rockhopper01]

Thank you for this information, but as I stated in my email....it doesn't matter if it is the start of the cycle or the end of the cycle. The speed only gets slower. This is the worst service I have ever paid for & the answers are all the same. WHY CAN'T YOU STAND BEHIND YOUR SERVICE & IF YOU HAVE SO MANY UNHAPPY CUSTOMERS, LET THEM GO!

By the way I have tried all of your tips & so has your tech support department & it still does not work. This has been going on since my install in Jan. I have called serval times & nothing ever changes.

I WANT OUT. I DON"T WANT TO CONTINUE PAYING FOR SERVICE THAT DOESN'T WORK. ENOUGH IS ENOUGH!!!

Deb Tillman

[GabeU]

@rockhopper01

If you'd like help with your speed issue, please perform the tests as outlined to give the reps/engineers the needed info.   The support you'll get here is not the same as phone support.   

To cancel the service, please call 866-347-3292.   

[Jtaldrich32428]

We are starting to be unhappy customers we broke contract with exede cause they sucked for internet connection and now Hughes Net is bout the same or worse, we cant stream anything, or even use netflix or use it for our dishtv on demand unfortunately we cant get cable nor dsl out where we live at in Chipley Florida

[maratsade]

Looks like you may have to learn to live within the limitations of satellite internet.  You should also post your detailed issues here so someone (an experienced customer or the Hughesnet staff) can help you troubleshoot and improve your connection.

[pastornewsome]

This is not any way to run a business i should not have to live with when there is something i pay for. I would like a better answer if you want to keep me own

[GabeU]

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@pastornewsome wrote:

This is not any way to run a business i should not have to live with when there is something i pay for. I would like a better answer if you want to keep me own

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If there is something you need help with please start a new topic in the appropriate section.  

[GabeU]

@Jtaldrich32428

Because this thread pertains to another person's issue, the only thing I can suggest it turning off, or pausing, the Video Data Saver to try to help with the buffering.  

If you would like help troubleshooting the issue, please start a new topic in this same section (Tech Support).