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Very Slow internet speeds

Freshman

Very Slow internet speeds

Have had Hughesnet since Aug. 2016. I think it ran better than previous provider for a while ..... my husband disagrees. But If it did do well, it was only for less than a month or so. I only use a Samsung tablet. They came out and realigned it, but never came in house and checked it out. I have called and spoken to a couple of very pleasant ladies trying to get things working. They had me run speed tests and averaging the 3, gave me a "normal" rate, however one was a bizarre over 40.00 MB. I just ran speed tests through my hughesnet speed test. Downloads averaged (from 4tests) was 1.05 MB. Uploads .57MB. I don't understand how it can fluctuate so much when talking with customer service providers and yet not let me even run a 2 minute YouTube without it taking 15 minutes of my data time to play a 2 minutes video. I have never streamed a video or played games. At this point, I'd just like to watch YouTube work and go to news websites. The hughesnet customer service people were very nice. But after over an hour each time, nothing was different, I had wasted my time and yet I was told there didn't appear to be a problem. This service eats my data spooling. Can anyone suggest anything I can do to improve my service? Thank you very much.
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12 REPLIES 12
Freshman

Re: Very Slow internet speeds

I ran tests last night and this morning through test my.com. None were very impressive. This morning the test says "you might have a problem. Your connection scored only 2% of the Hughesnet systems average. Etc. .15 MB maximum
Download 139 Kbps upload 1 MBps.
How can I get someone to believe me when I say I am not getting what I am paying for.
Freshman

Re: Very Slow internet speeds

Second test test my.com. Scored 1% of hughesnet avg. download 137 Kbps upload 671 Kbps. Third test 141 Kbps download. 867 Kbps upload
Professor

Re: Very Slow internet speeds

Could you post a link to your test results?  Hughes requires this information in order to look at the problem.  Also, you may want to follow the instructions below to assure you provide the required data.

 

To help the Hughesnet Customer Service Reps get a head start on your speed concerns, you should create a testmy.net account and perform 3-5 tests during different parts of the day, all using a 12MB manual download test. Then share the account results link with us here.


Please keep in mind that Hughesnet will only accept testmy.net and the official Hughesnet speed test results. Tests from other sites like speedtest.net are not accepted due to the compression technologies and latency that satellite deploys.

Most important points:
-do the tests while directly connected to the HughesNet modem with a LAN cable (NO ROUTER or Wireless devices)
-use the 12MB size download test file
-space each test at least 5 minutes apart
-post your results URL here, it may look something like http://testmy.net/quickstats/C0RR0SIVE


For a more in depth guide on running the tests, please visit: http://customer.kb.hughesnet.com/Pages/7001.aspx

The Reps are on M-F from approximately 8AM to 5PM Eastern. They will be the ones to address your speed issues, but they will need these tests to do so.

New Member

Re: Very Slow internet speeds

my internet is so slow i scored 1% in the test 127kb and my system status is the orange

Associate Professor

Re: Very Slow internet speeds

Nick2,

If your system status is Orange, and you are a Gen4, or Gen3 subscriber, then you have hit your monthly or daily data allowance and have been throttled back.  Those speeds do fall in line with throttled speeds.  If you need to further troubleshoot, please create a new topic of your own.

Thanks,
C0RR0SIVE

Freshman

Re: Very Slow internet speeds

Please explain how my data can be used so quickly? I was the only one using it last night. I never watch movies, videos. I was simply testing to check out my upload and download speeds, and web response.  I am paying for 20 mb.I was trying to find out if Hughesnet could accommodate us using Netflix, Hulu or sling, etc.  I have 29 days left and I have less than 56% of data left????? No wonder I am so fed up with HughesNet. My family keeps telling me to cancel and go with another service. Everyone at HughesNet has been very nice. But nice is not getting me fast internet. If this is what I have after simply going through your website in one day, there is no way I could consider using HughesNet for Hulu, Netflix and/or sling. Is this typical?  Is something obviously wrong that HughesNet should be fixing?  I didn’t mind going up in my plan if it would take care of my needs.  How do people actually use their TV for internet?

ive been doing speed tests and they wouldn’t pass my muster.  Will post them later.
WINDOWS
Usage
Service Plan Data
57%
REMAINING
8415.0 MB Used
11585.0 MB Available
Bonus Zone
98%
REMAINING
529.0 MB Used
49471.0 MB Available
Warning: You may exceed your Service Plan Data allotment for this billing cycle.
29 days remaining in your billing cycle

 

Please suggest possible alternatives to this waste of money!  Thanks.

Distinguished Professor III

Re: Very Slow internet speeds

@Patticv

 

Chances are, one or more of your devices used the data for something without you being aware of it.  With that said, the first step is a modem isolation test, which will determine where the problem is.  

 

As for using HughesNet for streaming, people do, but it's an extremely data intensive activity, as in 3GB per hour for Netflix in HD, and 700MB per hour in SD.  

 

As for how many people use HughesNet as there sole source for TV?  Probably very few.  

 

Again, the first step in determining where the data is going is the modem isolation test.  If you have an HT2000W and you do not know how to disable the WiFi, which is required for the test, please see "How do I manage my built in WiFi modem?" in this PDF.  

 

Test instructions....

 

 

Please perform the following test outlined in the graphic below, this is known as an isolation test and will help determine whether the issue is with Hughesnet or your local network.

photo P2hSeDN.jpg

1: Take a screen capture of the Status Meter
2: Disconnect the LAN cable from the modem.  If on the HT2000w, please disable wifi as well.
3: Note the date and time of the disconnect, it is best when doing step two, to also capture the time displayed on your screen.
4: Leave the LAN cable disconnected from the modem for several hours, Hughesnet recommends doing this overnight, or during the day while at work.
5: Reconnect the LAN cable to the modem.
6&7: Take a screen capture of the Status Meter with the clock displayed on your computer.
8: Post your screenshots to the community.

Please be aware, if you downloaded any large files just prior to this test, or if the disconnect was for an extensive time period, some usage may appear to have occured, but should be rather negligible. 

 

In additon, the following threads may help with data usage....

 

https://community.hughesnet.com/t5/Tech-Support/Understanding-data-usage-data-loss-and-connection-pa...

 

https://community.hughesnet.com/t5/Tech-Support/HughesNet-Data-Management-Tips-n-Tricks-How-To-Elimi...


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Freshman

Re: Very Slow internet speeds

Thanks for your reply and the links.  Reading it gives me a little better idea of what’s entailed. That was helpful.  But in all honesty, how does the average person deal with this stuff?  I have an idea, but I’m not sure I can follow through on each of your steps.  I had to look up half the stuff you wrote down.  I figured I would “unplug “ everything Tues. while I’m at work, but I don’t mind telling you I am not looking forward to following your list to help me figure out what’s going wrong here.  

 

You said you you thought most people probably don’t use Netflix, Sling, etc if they have Hughesnet... what is the answer for people like me who live in the country?  Thanks for your help and sharing your expertise.

Patti

 

Freshman

Re: Very Slow internet speeds

Here are upload test results from the last 2 days.  Tonight my download speeds are better than usual, but upload continues to be low.  By testmy.net, it continually says I am at 97 to 98% below that of the world index.  I realize that is being compared mostly to bigger cities, so what should my upload numbers look like?  How do my upload numbers affect my internet performance?  And what causes low internet upload speeds?  Thanks for all your help.   And Happy New Year!

 https://testmy.net/db/i95BTHnRM

These are the upload speeds with Hughes net.

Upload Result
(KBPS) Hughes Modem
12/31/2017 07:01 PM
25633
766
Yes
12/31/2017 06:59 PM
19147
1509
Yes
12/30/2017 04:52 PM
27694
659
Yes
12/30/2017 04:50 PM
26817
595
Yes
12/30/2017 04:48 PM
29481
1577
Yes
12/30/2017 04:37 PM
8195
1239
Yes
12/30/2017 04:35 PM
7342
1386
Yes
12/30/2017 04:33 PM
7457
798
Yes
12/30/2017 04:32 PM
3708
1256
Yes
12/30/2017 04:30 PM
5809
1236
Yes
12/29/2017 06:31 PM
2038
466
Yes
12/29/2017 06:30 PM
7198
653
Yes
12/29/2017 06:28 PM
7558
664
Yes
12/29/2017 06:27 PM
3061
1371
Yes
12/29/2017 06:26 PM
3098
772
Yes