Could you post a link to your test results? Hughes requires this information in order to look at the problem. Also, you may want to follow the instructions below to assure you provide the required data.
To help the Hughesnet Customer Service Reps get a head start on your speed concerns, you should create a testmy.net account and perform 3-5 tests during different parts of the day, all using a 12MB manual download test. Then share the account results link with us here.
Please keep in mind that Hughesnet will only accept testmy.net and the official Hughesnet speed test results. Tests from other sites like speedtest.net are not accepted due to the compression technologies and latency that satellite deploys.
Most important points:
-do the tests while directly connected to the HughesNet modem with a LAN cable (NO ROUTER or Wireless devices)
-use the 12MB size download test file
-space each test at least 5 minutes apart
-post your results URL here, it may look something like http://testmy.net/quickstats/C0RR0SIVE
For a more in depth guide on running the tests, please visit: http://customer.kb.hughesnet.com/Pages/7001.aspx
The Reps are on M-F from approximately 8AM to 5PM Eastern. They will be the ones to address your speed issues, but they will need these tests to do so.
If your system status is Orange, and you are a Gen4, or Gen3 subscriber, then you have hit your monthly or daily data allowance and have been throttled back. Those speeds do fall in line with throttled speeds. If you need to further troubleshoot, please create a new topic of your own.
Please explain how my data can be used so quickly? I was the only one using it last night. I never watch movies, videos. I was simply testing to check out my upload and download speeds, and web response. I am paying for 20 mb.I was trying to find out if Hughesnet could accommodate us using Netflix, Hulu or sling, etc. I have 29 days left and I have less than 56% of data left????? No wonder I am so fed up with HughesNet. My family keeps telling me to cancel and go with another service. Everyone at HughesNet has been very nice. But nice is not getting me fast internet. If this is what I have after simply going through your website in one day, there is no way I could consider using HughesNet for Hulu, Netflix and/or sling. Is this typical? Is something obviously wrong that HughesNet should be fixing? I didn’t mind going up in my plan if it would take care of my needs. How do people actually use their TV for internet?
ive been doing speed tests and they wouldn’t pass my muster. Will post them later.
Service Plan Data
8415.0 MB Used
11585.0 MB Available
529.0 MB Used
49471.0 MB Available
Warning: You may exceed your Service Plan Data allotment for this billing cycle.
29 days remaining in your billing cycle
Please suggest possible alternatives to this waste of money! Thanks.
Chances are, one or more of your devices used the data for something without you being aware of it. With that said, the first step is a modem isolation test, which will determine where the problem is.
As for using HughesNet for streaming, people do, but it's an extremely data intensive activity, as in 3GB per hour for Netflix in HD, and 700MB per hour in SD.
As for how many people use HughesNet as there sole source for TV? Probably very few.
Again, the first step in determining where the data is going is the modem isolation test. If you have an HT2000W and you do not know how to disable the WiFi, which is required for the test, please see "How do I manage my built in WiFi modem?" in this PDF.
Please perform the following test outlined in the graphic below, this is known as an isolation test and will help determine whether the issue is with Hughesnet or your local network.
1: Take a screen capture of the Status Meter
2: Disconnect the LAN cable from the modem. If on the HT2000w, please disable wifi as well.
3: Note the date and time of the disconnect, it is best when doing step two, to also capture the time displayed on your screen.
4: Leave the LAN cable disconnected from the modem for several hours, Hughesnet recommends doing this overnight, or during the day while at work.
5: Reconnect the LAN cable to the modem.
6&7: Take a screen capture of the Status Meter with the clock displayed on your computer.
8: Post your screenshots to the community.
Please be aware, if you downloaded any large files just prior to this test, or if the disconnect was for an extensive time period, some usage may appear to have occured, but should be rather negligible.
In additon, the following threads may help with data usage....
Thanks for your reply and the links. Reading it gives me a little better idea of what’s entailed. That was helpful. But in all honesty, how does the average person deal with this stuff? I have an idea, but I’m not sure I can follow through on each of your steps. I had to look up half the stuff you wrote down. I figured I would “unplug “ everything Tues. while I’m at work, but I don’t mind telling you I am not looking forward to following your list to help me figure out what’s going wrong here.
You said you you thought most people probably don’t use Netflix, Sling, etc if they have Hughesnet... what is the answer for people like me who live in the country? Thanks for your help and sharing your expertise.
Here are upload test results from the last 2 days. Tonight my download speeds are better than usual, but upload continues to be low. By testmy.net, it continually says I am at 97 to 98% below that of the world index. I realize that is being compared mostly to bigger cities, so what should my upload numbers look like? How do my upload numbers affect my internet performance? And what causes low internet upload speeds? Thanks for all your help. And Happy New Year!
These are the upload speeds with Hughes net.
(KBPS) Hughes Modem
12/31/2017 07:01 PM
12/31/2017 06:59 PM
12/30/2017 04:52 PM
12/30/2017 04:50 PM
12/30/2017 04:48 PM
12/30/2017 04:37 PM
12/30/2017 04:35 PM
12/30/2017 04:33 PM
12/30/2017 04:32 PM
12/30/2017 04:30 PM
12/29/2017 06:31 PM
12/29/2017 06:30 PM
12/29/2017 06:28 PM
12/29/2017 06:27 PM
12/29/2017 06:26 PM