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mikayb
New Poster

Video gone

I cannot play any internet video on any of my devices or computers or TV.....I can only get video with my Verizon hotspot. This started about a week ago. I've tried shutting down system several times... nothing works....any ideas?
5 REPLIES 5
GabeU
Distinguished Professor IV

@mikayb 

 

Where are you trying to play video from, and what specifically happens when you try to play them?


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro

It's video on all websites....even news sites..on my TV I can't use Netflix or prime or Starz. They just keep trying to load but the little circle goes round and round....on Netflix I actually get an error code telling me it's an internet problem. This all started about a week ago...
maratsade
Distinguished Professor IV

It's a know issue and it's affecting subscribers of other ISPs too.  Right now I would suggest you get off the pages where things are spinning, because that'll eat your data as the page keeps trying to connect. 

 

mikayb wrote:
It's video on all websites....even news sites..on my TV I can't use Netflix or prime or Starz. They just keep trying to load but the little circle goes round and round....on Netflix I actually get an error code telling me it's an internet problem. This all started about a week ago...

 

Hi mikayb, 

 

Thanks for posting. Our engineers are currently investigating.  Your patience and understanding are much appreciated.

 

-Liz

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!

Hi mikayb,

 

The concerns with streaming was addressed by engineering earlier this week. if you still have questions, please start a new thread. 

 

Thanks,

Liz

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!