I have this same issue with my ata box.
try these steps.
1. Unplug your ATA box and then wait a minute before you plug it back in.
(it takes a few moments for your ATA to reconnect)
2. Check to make sure that you Lan cable from the ATA to your Hughes modem is not damaged or loose.
3. If that doesnt work call C.S. ask for ATA tech.
I have to unplug on a weekly basis, but it does seem to straighten it out for a while. I hope this helps.
I am sorry you are going through this. If you can wait for @Liz maybe she can walk you through the proccess of getting it resolved. Just one other quick question. Have you tried switching to a hard wired phone through the ATA box? I know that when storms comethrough where I live that will sometimes give more clairity than a cordless.
Thank you for reaching out to us. I am sorry to hear the phone service is not working porerpelyAfter reviewing the account, it does appear the dish is suffering from poor alignment. Please check for any obstructions around the dish. If you are unable to find any, I recommend calling into our support line at 1-866-347-3292 and having a technician sent out. I will create a case detailing my findings. Please lookout for a private message from me, which will include a case number that you can provide the representative you speak with.