Voice

[PPRKenedy-2020]

I can only talk on the phone for about 30 seconds and the call drops.  I have a new ATA.  What is the problem?

[Liz]

Good morning PPRKenedy-2020,

Thanks for posting. I was able to locate your account and see in the case notes that you already reached out to business support, which determined that a site visit was needed to address internet performance.

Internet performance can affect the HughesNet Voice service, so after the site visit, see if the Voice service improves as well.

If you continue to have dropped calls after the site visit, please call the business support line, as those agents are better to equipped to assist business customers.

  Your cooperation, patience, and understanding are much appreciated.

Thanks,

Liz