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Paksena
New Poster

We are sorry we can't show you any tokens message

I can't purchase or see my tokens.  What is wrong? 

Annotation 2019-11-05 201614.png

22 REPLIES 22
GabeU
Distinguished Professor IV

@Paksena 

 

I'm seeing the same thing, and it's also not working via the HughesNet MyAccount site, nor the mobile app, while they were working a couple of hours ago for me.  It's very likely a temporary system glitch.  If it's not back to normal by the time they see this thread tomorrow, I'm sure they'll look into it and get it quickly fixed.  

 

If you need to purchase tokens now, customer support may be able to help.  You can call them at 866-347-3292.


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
maratsade
Distinguished Professor IV

It's working for me.... But I've had this issue before. It usually resolves itself or gets fixed quite quickly.  EDIT: And now it's not working.  🙂

GabeU
Distinguished Professor IV


@maratsade wrote:

It's working for me.... But I've had this issue before. It usually resolves itself or gets fixed quite quickly.  EDIT: And now it's not working.  🙂


Well, this is weird. It's working intermittently for me with the Usage Meter.  I'd say maybe one out of four or five tries.  The MyAccount site is still giving me the error for my usage, though, and if I can't see that I can't get into the Tokens there. 

 

Edit:  I wonder if @Damian is on tonight. 

 

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Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
maratsade
Distinguished Professor IV

I'm getting the same "your site is not active at this time" error. 

GabeU
Distinguished Professor IV


@maratsade wrote:

I'm getting the same "your site is not active at this time" error. 


It's gremlins I tell ya, GREMLINS!!!  😛 

 

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Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
Mommabird
Freshman

I'm getting the same message, second day in a row now.....

maratsade
Distinguished Professor IV

It'll get fixed. Sometimes it takes a while. Do you  need to buy tokens? 

 

Mommabird wrote:

I'm getting the same message, second day in a row now.....


 

Try rebooting the modem. Sometimes it's a certificate registration problem (which is associated with the DNS corruption problem).


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
GabeU
Distinguished Professor IV

Still pretty much the same for me tonight too, with the Usage Meter Token access being intermittent.  With that said, my Usage is now showing up on the MyAccount site, so I can click on Buy Tokens, but I get this while doing so...

 

Capture.JPG

 

It may very well be an indication that they're working on the issue, as last night the Usage wasn't showing up at all.  Maybe @Liz will know.


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
maratsade
Distinguished Professor IV

The tokens page is working for me now. 

GabeU
Distinguished Professor IV


@maratsade wrote:

The tokens page is working for me now. 


Me too, when I can get the Usage part to show up, that is.  It's still intermittent, and not working most of the time.  The rest is still pretty much the same, however, with complete error messages and failures.


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
maratsade
Distinguished Professor IV

Under Usage  on the site, I'm getting this error: "Your site is not active at this time. [CC: B0]"

 

Everything seems to be working with the meter, though.  

maratsade
Distinguished Professor IV

The Usage Meter tokens gremlin is having another tantrum.

 

tokens-error.jpg

 

The Usage section of My Account shows this:

 

usage-error.jpg

maratsade
Distinguished Professor IV

Probably issue affecting the HN servers:

 

computer-gremlins.jpg

GabeU
Distinguished Professor IV

@maratsade 

 

Same here, and still with the MyAccount site as well.  


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
maratsade
Distinguished Professor IV

It's back today....maybe it's a loose wire somewhere. 😉

GabeU
Distinguished Professor IV


@maratsade wrote:

It's back today....maybe it's a loose wire somewhere. 😉


Same here, including the Usage and Token parts of the MyAccount site, though the Plans and Pricing part under the Shop/Upgrade header is still only intermittently working for me. 

 

Still, it's progress.  🙂   


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro

I am also having the same problem and with the MyAccount site as well.  

maratsade
Distinguished Professor IV

Are you referring to the problem with the tokens? Can you please post a screenshot?

 


@sunsluv11 wrote:

I am also having the same problem and with the MyAccount site as well.  


 

GabeU
Distinguished Professor IV


@sunsluv11 wrote:

I am also having the same problem and with the MyAccount site as well.  


For myself, and under the Usage tab of the MyAccount site, View History doesn't work and the Buy Tokens only works intermittently.  

 

Plans and Pricing under the Shop/Upgrade header still doesn't work.  

 

I'm sure they're still working on the issue(s).


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro