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We have the highest plan - watch netflix from 8 to 9:30 and we are out of data after 6 days.

New Poster

We have the highest plan - watch netflix from 8 to 9:30 and we are out of data after 6 days.

There is something seriously wrong with this internet service.  Our son gave us a firestick for Christmas.  For the first several months we watched without issue.  Then suddenly we were unable to watch anything, almost as though Hughes.net cut us off.  We have the highest plan available and when I look at our usage it says we maxed out after 6 days.  We both work every day and don't even begin using the Firestick until 8:00 p.m.  We stop watching at 9:30 or 10:00.   I am not sure what exactly we are paying for?  Someday we are going to watch something on 60 minutes that talks about how consumers have been ripped off by these service providers.

12 REPLIES 12
New Poster

Re: We have the highest plan - watch netflix from 8 to 9:30 and we are out of data after 6 days.

You are completly correct! This service is a joke. This company would go broke if it wasn’t for the 2 year contract. I am only keeping it until the contract runs out. I would prefer to pay it off and tell them to shove it but I’m sure that’s exactly what


@mreisel wrote:

There is something seriously wrong with this internet service.  Our son gave us a firestick for Christmas.  For the first several months we watched without issue.  Then suddenly we were unable to watch anything, almost as though Hughes.net cut us off.  We have the highest plan available and when I look at our usage it says we maxed out after 6 days.  We both work every day and don't even begin using the Firestick until 8:00 p.m.  We stop watching at 9:30 or 10:00.   I am not sure what exactly we are paying for?  Someday we are going to watch something on 60 minutes that talks about how consumers have been ripped off by these service providers.



they want.

Distinguished Professor IV

Re: We have the highest plan - watch netflix from 8 to 9:30 and we are out of data after 6 days.

@mreisel 

 

What you're paying for is an internet service that has a finite amount of high speed data per month, then throttled speed when that data threshold has been reached. 

 

If you'd like to address the issue at hand by figuring out why one or more of your devices is apparently using more data than before, rather than simply blaming it on HughesNet, please let us know so that we can help you in that endeavor. 

 

In the meantime, the following topics may be beneficial to you...

 

https://community.hughesnet.com/t5/Tech-Support/HughesNet-Data-Management-Tips-n-Tricks-How-To-Elimi...

https://community.hughesnet.com/t5/Tech-Support/Understanding-data-usage-data-loss-and-connection-pa...


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Assistant Professor

Re: We have the highest plan - watch netflix from 8 to 9:30 and we are out of data after 6 days.

Highest plan is 50GB.

6 Days * 1.5-2.0 hrs/day * 5 GB/hr = 45 - 60 GB if you were watching in HD.

Therefore, if you didn't use the Video Saver or manually change to viewing in SD, you would likely run out in 6 days... easily.


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
Professor

Re: We have the highest plan - watch netflix from 8 to 9:30 and we are out of data after 6 days.

With Netflix, the data usage is up to 3 GB per hour per device for HD, and 7 GB per hour per device for Ultra HD.  

Playback set to low will use 0.3 GB per hour per device. Playback set to medium (SD) will use  0.7 GB per hour per device. 

[Source: Netflix.com]

 

So if several people are using devices to watch stuff, it adds up quickly. 

 


@MarkJFine wrote:

Highest plan is 50GB.

6 Days * 1.5-2.0 hrs/day * 5 GB/hr = 45 - 60 GB if you were watching in HD.

Therefore, if you didn't use the Video Saver or manually change to viewing in SD, you would likely run out in 6 days... easily.


 

 

 

 

 

Sophomore

Re: We have the highest plan - watch netflix from 8 to 9:30 and we are out of data after 6 days.

I agree with this customer. Yes there is issues with HN service. I have yet to get any device to stream smoothly and there response is to turn off the data saver meaning you are going to use more data. Troubleshooting is a joke. I’ve been asked by many how is HN. I’ve told them all to talk to me by end of November before they sign up.
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Distinguished Professor IV

Re: We have the highest plan - watch netflix from 8 to 9:30 and we are out of data after 6 days.

@RonDvorak 

 

The OP's post concerns data usage, not streaming issues.  


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Sophomore

Re: We have the highest plan - watch netflix from 8 to 9:30 and we are out of data after 6 days.

There is something seriously wrong with this internet service.

The first sentence in their content is the umbrella, whether it’s streaming or data usage, it appears to be too frequent of an issue with HN
Distinguished Professor IV

Re: We have the highest plan - watch netflix from 8 to 9:30 and we are out of data after 6 days.

@RonDvorak 

 

Please stop posting unhelpful, unrelated and pointless replies on the thread of someone seeking help. 


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
New Poster

Re: We have the highest plan - watch netflix from 8 to 9:30 and we are out of data after 6 days.

We watch "Suits" in SD from Amazon Prime using the Amazon Firestick.  This is 900 MB of data per hour.  We should not be out of data after 6 days.