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Weak connection

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Weak connection

Trying to use YouTube or play fortnight it want let me play it says internet to weak what do I do?

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Distinguished Professor IV

Re: Weak connection



The first thing to do is to make sure that you are not out of your plan data.  You can do so on this modem page.  


If you're not out of data, next check the State Code showing near the top of this modem page.  Does it show 0.0.0?  If not, what does it show, including the description?  


If you both have plan data, and the State Code is showing 0.0.0, which signifies normal operation, you can try snoozing or turning off the Video Data Saver for the YouTube issue to see if it helps, though the online games may still have issues due to the higher latency inherent to satellite internet.  The lower part of this page touches on the issues with real-time online games. 


If you have plan data, the State Code is 0.0.0 and turning off or snoozing the Video Data Saver doesn't help with the YouTube, the next step would be to run some speed tests, the directions for which I'll post below.




To help the HughesNet Customer Service Reps get a head start on your speed concerns, please create a account (if you do not already have one) and, while signed into that account, perform a batch of 3-5 tests during different parts of the day, then share your "My Results" page URL with us here. A batch each in the morning, afternoon and evening is the most ideal, but the reps are well aware that not everyone can do this, so please just run a batch when you can.

Most important points to remember during this test:
-do the tests while directly connected to the HughesNet modem with a LAN cable (NO third party Router or Wireless devices can be used)
-disable the WiFi in the HT2000W modem while the speed tests are being performed
-the testing device should be the ONLY device connected to the HughesNet modem while testing
-use the manual 25MB size download test file
-if testing upload instead of download, use the manual 4MB size upload test file
-space each test in the batch at least 5 minutes apart
-post your testmy results URL here, it may look something like

For a more in depth guide on running the tests, please see this site.

The Reps are on M-F from approximately 9AM to 6PM EST. They will be the ones to address your speed issues, but they will need these tests to do so.

If you don't know how to disable the WiFi in the HT2000W modem, please see "How do I manage my built-in WiFi modem?" in this PDF. Please be sure to click "Save Settings" after unchecking "SSID Enable" for each of the four tabs individually (2.4Ghz, then 2.4Ghz Guest, then 5Ghz, then 5Ghz Guest).

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