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JCH
Freshman

Web pages slow to load

Been a Gen5 customer for some time now with generally satisfactory results. However, past coupe of months or so I have experienced varying problems with web pages loading slowly as well as much buffering of YouTube videos.

Windows 10 PC connected via ethernet. Android phone and tablet connected via WiFi. Same prolems with  all devices.

Speed tests from PC with WiFi off:   https://testmy.net/quickstats/hjerald1

Seems upload speeds slow?? 

Rebooted modem, video saver off.....no improvement.  Signal strength varies in 73-92 range. Dish tight and stable with no obstructions. Sometimes web pages load just slow, other times painfully slow.

Hoping for some suggestions.

14 REPLIES 14
maratsade
Distinguished Professor IV

Seems your modem is getting good speeds both up and down. Do you maybe have updates that are needed for your PC? Have you also cleared the cache for your browser(s)?

 

Edit:  You may also want to try the DNS-clearing procedure outlined by Mark, here:  https://community.hughesnet.com/t5/Tech-Support/Safari-can-t-connect-to-server/m-p/115627/highlight/...

 

Others may have better suggestions.

 

JCH wrote:

Been a Gen5 customer for some time now with generally satisfactory results. However, past coupe of months or so I have experienced varying problems with web pages loading slowly as well as much buffering of YouTube videos.

Windows 10 PC connected via ethernet. Android phone and tablet connected via WiFi. Same prolems with  all devices.

Speed tests from PC with WiFi off:   https://testmy.net/quickstats/hjerald1

Seems upload speeds slow?? 

Rebooted modem, video saver off.....no improvement.  Signal strength varies in 73-92 range. Dish tight and stable with no obstructions. Sometimes web pages load just slow, other times painfully slow.

Hoping for some suggestions.


 

Thanks for the reply. The PC is up to date and I have cleared the browser cache. I've  also done much work on the PC using Google search results with no improvement. I am concluding that my problem is not the PC. Also slow loading web pages occur using WiFi on my phone or tablet also suggesting that it is not a device problem.

P.S. I just tried the DNS clearing following the link you provided, but again no improvement.

Hi JCH,

 

I'm glad you found the community, thank you for posting your troubleshooting steps so far, this helps. I ran diagnostics on your site and see that the HughesNet equipment is working normally. Does the slow page loading persist in multiple web browsers? Does using an adblocker on your preferred browser make a difference in page load speed? 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!

Thanks for the reply Liz,

I use Edge browser with AdBlock. No difference in page loading with adblock off.

Tried Internet Explorer 11 (no ad block). No obvious difference in web page loading speed compared with Edge.

However, there is abiguity in web page loading speeds (determined visually). Some times pages will load quickly but then, on the next try, be quite slow.

Quick loading can last for a minute to several minutes or even more, then can slow, sometimes dramatically and remain slow for varying lengths of time. I have noticed this phenomenon during morning, afternoon and evening sessions.

YouTube videos almost alway show some to very serious buffering.

Interesting, how about Chrome or Firefox?

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!

Well, I downloaded Firefox then Chrome to give them a try. 

No obvious differences noticable over Edge or IE.  

Makes some sense, I guess, as Gen5 worked with Edge until the last couple of months or so? 

 

P.S. As I am typing this I have checked serveral websites (using Edge) that I commonly use and they are all popping right up. Likewise with a couple of random YouTube videos......no buffering at all.

Here are the results of a speed test I just completed after the above checks....

https://testmy.net/results

Hi JCH,

 

The link isn't sending me to your results, can you double-check your result link? Are you saying that the issue cleared up on its own now?

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!

https://testmy.net/quickstats/hjerald1 (last point is just now results result).

Yes, things are faster now. But this has happened in the past and then they have slowed down again.

We will see what happens as the hours pass.......

Some more info liz,

Latency test from testmy.net;

The delay values seem quite long even for satellite? 

2019-10-23 14:14:53
Los Angeles, CA | 990.65 ms | deviation: 38% (380.00 ms) |
2019-10-23 14:14:50
San Francisco, CA | 967.12 ms | deviation: 39% (376.40 ms) |
2019-10-23 14:14:46
New York, NY | 1201.86 ms | deviation: 67% (804.60 ms) |
2019-10-23 14:14:43
Miami, FL | 1551.93 ms | deviation: 72% (1.1 ms) |
2019-10-23 14:14:37
Colorado Springs, CO | 1576.64 ms | deviation: 68% (1.1 ms) |
2019-10-23 14:14:34
Dallas, TX | 1823.65 ms | deviation: 47% (865.70 ms)

GabeU
Distinguished Professor IV

@JCH 

 

The latency results from testmy can't be relied on to be accurate.  They're results are often wildly inaccurate.  

 

The most accurate latency results you can get are from manually running pings and/or traceroutes to a variety of major hosts, like Google, Yahoo, Microsoft, etc.


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro

Thanks for the info GabeU,

I ran a ping test to Google and got 600 plus or minus millisecs........just what it should be for satellite.

Now I'm back to my mystery of good speed tests but off and on and variable slow loading web pages and YouTube buffering.

 

 


@JCH wrote:

Thanks for the info GabeU,

I ran a ping test to Google and got 600 plus or minus millisecs........just what it should be for satellite.

Now I'm back to my mystery of good speed tests but off and on and variable slow loading web pages and YouTube buffering.


There are generally four common sources for latency:
1. The gateway (ground station) is exhibiting congestion, or
2. The gateway's provider has a bad routing table, or
3. The gateway's provider has an erratic throughput problem (looking at you, CenturyLink), or
4. Someone along the route, including the destination, has a throughput problem.


If you do a traceroute, the gateway's provider is whoever owns hop #4.

 

If the problem is seen during streaming, it might not be a latency, per se. It may be the streaming server looking to acknowledge reception of a video segment and isn't waiting long enough to handle a lag commensurate of satellite internet and is just timing out. That is a lot more common than you'd think.


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.

My slow web page loading and video buffering problem seems to have gone away. This has been the case for 48 plus hrs now.   Difficult to pursue soulutions when the problem no longer presents itself.

Therefore this thread shoud be closed.

Just hoping things stay "fixed"! Certainly a concern when no cause could be identified.

THANKS TO ALL WHO OFFERED HELP!!!

maratsade
Distinguished Professor IV

Very cool that it's gone for now!