The ONLY thing I use the Internet service for is my ROKU and watch that & NetflixStreaming video, especially in HD, will use up more data than everything else combined, at least 1 GB/HR.
Beverly Elizabeth Johnson,
If you feel that you were misled by the sales rep, you can post either a case number from a prior call, or the serial number from the bottom of your modem. This will allow the official reps to find your account and, if available, listen to the sales call to hear what the sales rep stated. DO NOT post your SAN (the one that starts with DSS). If they determine that you were misled, they may be able to work something out with you.
The official reps are on the boards from 8 or 9am to 5pm EST, M-F.
The reps here are at the corporate level and are going to be able to help you at a much better level than the phone reps. This would be the place to post one of the two things so you can receive more in depth help.