Why am I not getting a response here? Slow upload.

[Alexone]

https://testmy.net/quickstats/Alexia

[maratsade]

You just posted less than 30 minutes ago. Responses can take a lot longer, as this is not chat or phone support. 

The file test sizes you are using for your tests are incorrect.   

Follow this required procedure to have your speed issues addressed here. 

1. Create a free account at Testmy.net. (you've already done that)
2. Before you begin testing, disable the WiFi (to see how to disable WiFi on the HT2000W modem, look under "How do I manage my built in WiFi modem?" here: http://customer.kb.hughesnet.com/Documents/1041318-0001_a.pdf)
3. Run the tests while your device is connected directly to the modem via a LAN cable
4. To test download speeds, use the manual 25MB size
5. To test upload speeds, use the manual 4MB size
6. Run 3 to 5 tests, at least 5 minutes apart. Repeat at different times during the day.
7. Post your tests results here -- the URL will look like this: http://testmy.net/quickstats/yourusername

These tests, while they may be cumbersome, are REQUIRED before the Hughesnet reps can begin to diagnose what may be wrong with your site.

Alexone wrote:

https://testmy.net/quickstats/Alexia

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[Alexone]

I have posted the last 3 days. You are absolutely correct I failed to follow the instructions correctly not disabling my wifi thinking that since I am correctly connected with the ethernet cable it should surfice. My appologies. I am out of my depth here trying to keep it together while trying to work from home.

[maratsade]

What I meant was, you wrote a post on this community only today. 🙂

No need to apologise; it can be a steep learning curve. 

You will need to adhere to the instructions, though, as the tests need to be done in a specific way to be addressed on this site.  The reason for disabling wifi is that the engineers need to determine whether the problem is wifi or the modem. 

I think we can all sympathise with what you're going through during these very trying times. 

Take it easy and stay safe. 

[GabeU]

@Alexone 

For whatever reason, it's possible that your prior posts have been archived and are no longer available for viewing.

[maratsade]

Maybe one of the mods can check..... @Liz 

[Alexone]

One more time for the slow people. Why do I have to be a tech person to get some help here? The calls and chats with hughes net have rendered no results my work from home stuff is a complete disaster and all I can conclude since other people are able to do it is my internet speed. Please a little help here. 

[Alexone]

Idk what a mod is is. 

[maratsade]

A mod is a Hughesnet employee on this site. They have the word "mod" next to their name.  And you do have to test from your side to get help with issues, as the mods, techs, and engineers are not living with you and can't check what's going on there. 

[Alexone]

https://testmy.net/quickstats/Alexia

[GabeU]

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@Alexone wrote:

https://testmy.net/quickstats/Alexia

---

Please be sure to follow maratsade's instructions for the speed tests, including the speed test sizes.  25MB for download tests and 4MB for upload tests.  Please do not use the automatic testing, as those tests will be of no value.

Edit:  I should that, since your upload speed is the main focus, I would concentrate on running upload tests.  You can still run a download test or two, but the upload tests should be the primary tests you run.  It will also help to save you some data.

[Alexone]

https://testmy.net/quickstats/Alexia

any new on this slow upload speed, how many more test do you people want.

[maratsade]

They're going to need the right file sizes: 25MB for download tests, and 4MB for upload tests. You still don't have that. 

Alexone wrote:

https://testmy.net/quickstats/Alexia

any new on this slow upload speed, how many more test do you people want.

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[GabeU]

@Alexone 

Though my pointer doesn't show up in the screenshot for some reason, test like so...

[Alexone]

I am sorry I am selecting those parameters. I don't understand why I have to do all these steps to get a reliable connection.

[GabeU]

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@Alexone wrote:

I am sorry I am selecting those parameters. I don't understand why I have to do all these steps to get a reliable connection.

---

Perhaps it's changing due to the speed being too low.  

Why the tests are required has been explained.  

[GabeU]

@Alexone 

The reps are off for the evening, but they'll be back tomorrow.  They're on M-F from approximately 9AM to 6PM EST.  They should reply then.  

If the tests aren't properly running under those manual test sizes, I'd hold off on running them and see what the reps say.

@Liz @Damian 

[Liz]

Good morning Alexone,

  I'm glad you found the community, thank you for posting and working with some of our long time community members. I pulled up your account and ran diagnostics on your site and see that the HughesNet equipment is working normally. Currently I don't see any devices connected to the network so I have no information to offer about those.

If you're trying to work from home, we have some tips that may help: https://www.hninfo.us/worktips

If you still have concerns, please let me know what exactly you're trying to do online that prompted running speed tests.

  Your cooperation, patience, and understanding are much appreciated.

Thanks,

Liz

[Alexone]

Thanks for responding to me I did take a look at the help page. Can you tell me if Citrix is considered a vpn because that is what I have to use to be able to work from home. It seems that I am getting slow upload speeds. Here are my latest tests.

4/30/20 11:29:24 am		2.33 Mbps 292 kB/s	Hughes	4 MB	87270945963531
4/30/20 11:17:06 am		2.37 Mbps 296 kB/s	Hughes	4 MB	87270945963531
4/30/20 11:12:23 am		1.71 Mbps 213 kB/s	Hughes	4 MB	87270945963531
4/30/20 10:56:06 am		1.38 Mbps 172 kB/s	Hughes	4 MB	87270945963531

https://testmy.net/quickstats/Alexia

[maratsade]

HN upload speeds are up to 3 Mbps, so it seems you're getting acceptable upload speeds for the system.

[GabeU]

@Alexone 

First, though I know you're frustrated, there is absolutely no call for insulting people who are simply trying to help you.  This is a Customer to Customer support site, meaning that HughesNet representatives (moderators) only get involved when they need to.     

Secondly, there are some small troubleshooting steps that cannot be performed remotely by a HughesNet representative.  Speed tests at your location is one of them.  Those speed tests not only demonstrate the issue, but they can help to inform as to what may be going on.