cancel
Showing results for 
Search instead for 
Did you mean: 

Why are my speeds so slow

Highlighted
New Poster

Why are my speeds so slow

I've performed the speed test under the support page and my download speed is terrible! 0.77 Mbps! I have trouble all the time with slow service, everything is always buffering, I can see why now. A friend was over last night and was own my wifi and said your wifi sucks! Can we please look into this issue?

2 REPLIES 2
Highlighted
Distinguished Professor IV

Re: Why are my speeds so slow

@gbaker2046 

 

For the reps to be able to help, they will need some speed test results, and results from tests that are run in a specific way.  If you're sure that you are not out of data and throttled because of it, please perform some speed tests as instructed below...

 

-------------------------------------------------------------------------------------------------

 

To help the HughesNet Customer Service Reps get a head start on your speed concerns, please create a testmy.net account (if you do not already have one) and, while signed into that account, perform a batch of 3-5 tests during different parts of the day, then share the account results link with us here.

Most important points to remember during this test:
-do the tests while directly connected to the HughesNet modem with a LAN cable (NO third party Router or Wireless devices can be used)

-the testing device should be the ONLY device connected to the modem while testing
-disable the WiFi while the speed tests are being performed
-use the 12MB size download test file ONLY if on Gen4 Service Plan
-use the 25MB size download test file ONLY if on Gen5 Service Plan

-If testing upload instead of download, you must use a 4MB size upload test file
-space each test at least 5 minutes apart
-post your testmy results URL here, it may look something like http://testmy.net/quickstats/yourusername


For a more in depth guide on running the tests, please see this site (due to being an older site, the stated test sizes are incorrect for Gen5 (please use the test sizes listed in the instructions above, in bold, for Gen5)).

The Reps are on M-F from approximately 8AM to 5PM Eastern. They will be the ones to address your speed issues, but they will need these tests to do so.

If you don't know how to disable the WiFi in the HT2000W, please see "How do I manage my built-in WiFi modem?" in this PDF. Please be sure to click "Save Settings" after unchecking "SSID Enable" for each of the four tabs individually (2.4Ghz, then 2.4Ghz Guest, then 5Ghz, then 5Ghz Guest).


AMD Ryzen 5 3400G | XPG SX8200 Pro 500GB M.2 NVMe SSD | Western Digital Blue 500GB HDD | 16GB Corsair DDR4-3000 | Windows 10 Pro 64-bit
Highlighted
Moderator
Moderator

Re: Why are my speeds so slow

Hello gbaker2046,

 

I see it's your first post here, so welcome to the community! I pulled up your account to investigate and I see you already have a dispatch scheduled for the 5th to address your concerns. I hope it goes well!

 

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.