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Why can I not get connection on Hughes net.?

carlannehaley
New Poster

Why can I not get connection on Hughes net.?

I have called multiple times and even increase my plan. We had snow. Would that affect things. Do I need to remove snow from dish? 

3 REPLIES 3
maratsade
Distinguished Professor IV

Re: Why can I not get connection on Hughes net.?

Yes, you need to remove the snow. Be sure to be very gentle so as not to damage the dish.  Try using a broom. 

Danny89
Junior

Re: Why can I not get connection on Hughes net.?

Yeah, snow really messes up satellite connections. Even if you clean the dish of snow, in my experience, it'll be out for hours and hours, even with a light snow. I think that snow storms must block the signal really bad, density and such as that!

So yeah, give a cleaning a try if its safe to do so, otherwise, just hold on tight!

maratsade
Distinguished Professor IV

Re: Why can I not get connection on Hughes net.?

"Even if you clean the dish of snow, in my experience, it'll be out for hours and hours, even with a light snow. "

 

In my experience, cleaning the dish always restores the signal.  The dish may have to be cleaned again if snow is actively falling.