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Why do i keep loosing my connection

New Poster

Why do i keep loosing my connection

I keep loosing my connection on my HT2000W modem and i just had it installed on Monday 05/08/2017 i keep getting cut off of my netflix speed test from within hughes net seams ok if i check it with other speed test its a whole new ball game.

This is what i got.

 

BIST Results
IDU VDCPassed
Cable ConnectivityPassed
Key CheckPassed
LANPassed
ODU VDCFailed
Software SignaturePassed

 

Terminal/Gateway Connectivity Test

Connectivity Test in progress... 100%

 

IP GatewayJ2NLV052HNSIGW0104
Packet Loss0%
Average Delay604 ms
Minimum Delay570 ms
Maximum Delay650 ms

You have good connectivity to the gateway.
 
DOWNLOAD SPEED: 44.14 Mbps
UPLOAD SPEED: 3.97 Mbps
 
19 REPLIES 19
Assistant Professor

Re: Why do i keep loosing my connection

Hi FirePolice69, no idea idea if related at all to your problem but networking, especially local WiFi, can be very fickle. Please look at this post: https://community.hughesnet.com/t5/Tech-Support/SOLVED-Gen-5-Not-Connecting-to-Certain-Websites/td-p...

 

Seems the new gateway 2000W modem is causing some people problems under certain conditions.

Associate Professor

Re: Why do i keep loosing my connection

If you are failing the ODU VDC test then you will have issues with connectivity for certain.

Things that can cause ODU VDC to fail...

- Bad Power Brick
- Bad or lose Coaxial cables - can be as simple as tightening a connection, or replacing the cable due to a break mid-way.
- Bad Outdoor Unit

Will be Monday at the soonest before a Rep from here looks at things, but chances are they will have to send a technician out to evaulate the equipment.  When they do, it will be free of charge.

Assistant Professor

Re: Why do i keep loosing my connection

Duh, I totally looked right past the ODU VDC failure. Smiley Embarassed

New Poster

Re: Why do i keep loosing my connection

I talked to tech support they fixed that one issue but it didnt help me any i tried the one suggestion that was posted here for me and nothing helped i have no 5g connection just 2g that keeps dropping but because everything on tech support side of things is ok they wont do anything else so i guess im stuck paying 2 years for internet that i may never get to use

Professor

Re: Why do i keep loosing my connection

Don't give up yet.... Perhaps @Liz or @Amanda can get involved and help you figure out what's going on.

New Poster

Re: Why do i keep loosing my connection

I really hope either one of them can I just talked to tech support again the act like im lying or something IMG_20170515_221211.jpg

Can you see how my 5g is not lit up at all with signal but my 2g is the modem is behind this tv here

IMG_20170515_222732.jpg

Now from the computer you can see a signal for 5g which is upstairs in bedroom and you see computer connected to 2g

IMG_20170515_222824.jpg

now you see i tried connecting computer to 5g and no connection 

IMG_20170515_223055bbgtest.jpg

Finally with computer on 2g i get knocked off every 3 to 10 minutes this is what will show up

Professor

Re: Why do i keep loosing my connection

There's only 2 of them and I'm sure they're buried in stuff.... in the meantime, I wonder if @Gwalk900, @BirdDog, @GabeU, or @C0RR0SIVE might be able to offer some insights...

 

ETA:  Also, since this is such a new install, can you call your installer and have him come back to look at the problem?  It might have something to do with the actual installation.

New Poster

Re: Why do i keep loosing my connection

I did try calling the installer but he wont come out unless he has an order from hughes to do so so it looks like i am gonna have to go to a friends house whenever i need to use internet till they get this figured out if they ever do

Moderator

Re: Why do i keep loosing my connection

Hi Firepolice69

 

I apologize for taking so long to respond to you. I will be running diagnostics right now and making an order for a technician visit if needed. Meanwhile, can you confirm there was no bad weather in your area since this started?

 

Thank you

Amanda