Why do i keep loosing my connection

[FirePolice69]

I keep loosing my connection on my HT2000W modem and i just had it installed on Monday 05/08/2017 i keep getting cut off of my netflix speed test from within hughes net seams ok if i check it with other speed test its a whole new ball game.

This is what i got.

BIST Results

IDU VDC	Passed
Cable Connectivity	Passed
Key Check	Passed
LAN	Passed
ODU VDC	Failed
Software Signature	Passed

Terminal/Gateway Connectivity Test

Connectivity Test in progress... 100%

---

IP Gateway	J2NLV052HNSIGW0104
Packet Loss	0%
Average Delay	604 ms
Minimum Delay	570 ms
Maximum Delay	650 ms

You have good connectivity to the gateway.

DOWNLOAD SPEED: 44.14 Mbps

UPLOAD SPEED: 3.97 Mbps

Perform Test AgainClose

[BirdDog]

Hi FirePolice69, no idea idea if related at all to your problem but networking, especially local WiFi, can be very fickle. Please look at this post: https://community.hughesnet.com/t5/Tech-Support/SOLVED-Gen-5-Not-Connecting-to-Certain-Websites/td-p...

Seems the new gateway 2000W modem is causing some people problems under certain conditions.

[C0RR0SIVE]

If you are failing the ODU VDC test then you will have issues with connectivity for certain.

Things that can cause ODU VDC to fail...

- Bad Power Brick
- Bad or lose Coaxial cables - can be as simple as tightening a connection, or replacing the cable due to a break mid-way.
- Bad Outdoor Unit

Will be Monday at the soonest before a Rep from here looks at things, but chances are they will have to send a technician out to evaulate the equipment.  When they do, it will be free of charge.

[BirdDog]

Duh, I totally looked right past the ODU VDC failure. 

[FirePolice69]

I talked to tech support they fixed that one issue but it didnt help me any i tried the one suggestion that was posted here for me and nothing helped i have no 5g connection just 2g that keeps dropping but because everything on tech support side of things is ok they wont do anything else so i guess im stuck paying 2 years for internet that i may never get to use

[maratsade]

Don't give up yet.... Perhaps @Liz or @Amanda can get involved and help you figure out what's going on.

[FirePolice69]

I really hope either one of them can I just talked to tech support again the act like im lying or something 

Can you see how my 5g is not lit up at all with signal but my 2g is the modem is behind this tv here

Now from the computer you can see a signal for 5g which is upstairs in bedroom and you see computer connected to 2g

now you see i tried connecting computer to 5g and no connection 

Finally with computer on 2g i get knocked off every 3 to 10 minutes this is what will show up

[maratsade]

There's only 2 of them and I'm sure they're buried in stuff.... in the meantime, I wonder if @Gwalk900, @BirdDog, @GabeU, or @C0RR0SIVE might be able to offer some insights...

ETA:  Also, since this is such a new install, can you call your installer and have him come back to look at the problem?  It might have something to do with the actual installation.

[FirePolice69]

I did try calling the installer but he wont come out unless he has an order from hughes to do so so it looks like i am gonna have to go to a friends house whenever i need to use internet till they get this figured out if they ever do

[Amanda]

Hi Firepolice69

I apologize for taking so long to respond to you. I will be running diagnostics right now and making an order for a technician visit if needed. Meanwhile, can you confirm there was no bad weather in your area since this started?

Thank you

Amanda