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Why does Hughes offer Zonealarm on a montly basis ,bud Win 10 users can notuse the download because it is not compatible?

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Why does Hughes offer Zonealarm on a montly basis ,bud Win 10 users can notuse the download because it is not compatible?

I subscribed to Zonealarm for 3Pc. Hughes send me the Keys and the download file. Unfortunately my computer would not let me install, because it was not compatible with Win10.So i called Hughes. They told me to call Zonealarm. There i was told that they replaced it with ZA Extreme and I should install that from there webside. I did bud now the Keys don't work. So they told me to call Hughes back they would fix that. So I did, only to find out that Hughes tells me to call zonealarm back with a number that does not even works. Does anybody  in Hughes know what goes on here?
18 REPLIES 18
Moderator
Moderator

Re: Why does Hughes offer Zonealarm on a montly basis ,bud Win 10 users can notuse the download because it is not compatible?

Hi linro5,

Are you saying have you tried downloading from the link here?:

http://server.iad.liveperson.net/hc/s-28464961/cmd/kbresource/kb-2070413075044131386/view_question!P...

Scroll down to where it says "If you do not have the Above message you can still download and install a Win 10 compatible version."

Then click the link that says "ZoneAlarm Internet Security Suite - click here"

Please let me know if that works or not.

Thank you,
Liz

Thanks,
Liz

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New Poster

Re: Why does Hughes offer Zonealarm on a montly basis ,bud Win 10 users can notuse the download because it is not compatible?

I downloaded the win 10 version from there. I can get only the 30 trial because it will not take the provided key from Hughes and since it is sold by Hughes, Zonealarm will not give me a new key..
Moderator
Moderator

Re: Why does Hughes offer Zonealarm on a montly basis ,bud Win 10 users can notuse the download because it is not compatible?

Hi linro5,

I'm trying to trace the same steps you're taking to install your Zone Alarm. This is what I can see in your account:



Are you saying that when you log in to the HughesNet Support Center, manage your Zone Alarm service, and click on that Download button, the installation file from there prevents you from installing?

If so, can you please go back to that screen:
-log into supportcenter.myhughesnet.com
-click on Billing in the top menu
-click on My Services in the top menu
-click on Manage next to "Zone Alarm Internet Security Suite (3PC)"
-click on the Download button

When you run the downloaded installer for Zone Alarm, if you get an error message, please take a screenshot of it and post it here.

Here's how to take screenshots: take-a-screenshot.org

Your cooperation, patience, and understanding are much appreciated.

Thanks,
Liz

Thanks,
Liz

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New Poster

Re: Why does Hughes offer Zonealarm on a montly basis ,bud Win 10 users can notuse the download because it is not compatible?

Liz,
Zonealarm knows that the download on your website does not work with Win10. They told me thatyour company has to change to version 15. Win10will not let you install the download file from Hughes. And the key from Hughes will not work in version 15. Win 10 just tells you that THIS FILE IS NOT COMPATIBLE WITH WIN10. Hughes service took my order back and promissed that i will get an e-mail when the issue with Zonealarm is resolved. I guess just as the problem with the new Status meter that never got resolved and still don't work. I wished in our rural area we had more options.
Moderator
Moderator

Re: Why does Hughes offer Zonealarm on a montly basis ,bud Win 10 users can notuse the download because it is not compatible?

Thank you, I will try to reproduce this on our test machine here to demonstrate this for upper management so we can ensure we have Zone Alarm compatible with Windows 10. If you have a screenshot of the message, this can expedite this process.

-Liz

Thanks,
Liz

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Moderator
Moderator

Re: Why does Hughes offer Zonealarm on a montly basis ,bud Win 10 users can notuse the download because it is not compatible?

OK so I reproduced your issue and contacted Zone Alarm support. 

I was given this link to an installer that was compatible with Windows 10 and from that, I was able to install Zone Alarm onto our Windows 10 PC in our lab:

http://download.zonealarm.com/bin/free/support/download/2016/g3/ZASPSetupWeb_150_156_17126.exe

I have noticed, however, when you enter your license key in Zone Alarm, the confirmation website will indicate that your subscription will be until 2026, which is correct. Despite that, Zone Alarm will still display "Your subscription will expire", as well as the 30 day countdown in the bottom right corner. 

Please let me know if the link above works for you.

Thanks,
Liz

Thanks,
Liz

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New Poster

Re: Why does Hughes offer Zonealarm on a montly basis ,bud Win 10 users can notuse the download because it is not compatible?

Hi Liz
I had the same results as you.Now Zonealarm said if the 30 days still is up on the countdown than after 30 days I will have to renew. That is why i did not wanted to wait and than start that all over again. Can you clear that with Zonealarm and if it works I will than reorder from you. Thank you and have a great day. Wil
Moderator
Moderator

Re: Why does Hughes offer Zonealarm on a montly basis ,bud Win 10 users can notuse the download because it is not compatible?

Good morning linro50,

Did you get a confirmation page after you entered the key? Mine looked like this, please note the expiration date:


I believe yours would have had a similar expiration year. Despite this, our Zone Alarm looks like this:



I can understand this can be confusing, so I'm escalating this to management to address. I'm under the impression that since the confirmation page stated that our subscription won't expire until 2026, then that's what will happen, regardless of what is displayed in Zone Alarm. I activated yesterday, 12/21, so I will check back after 30 days on our copy to see if I need to renew. If I do, I will document this and send that up to management as well. 

In the meantime, I'll apply a credit on your account for the next 3 months to cover your Zone Alarm subscription and for the inconvenience.

Thank you for your cooperation, patience, and understanding.

-Liz

Thanks,
Liz

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Moderator
Moderator

Re: Why does Hughes offer Zonealarm on a montly basis ,bud Win 10 users can notuse the download because it is not compatible?

I see we've already applied a credit on your account for this. Once I have an update on the Zone Alarm renewal, I'll post back.

Thanks,
Liz

Thanks,
Liz

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