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Why is my meter reseting each day? I just had my installation Friday 2/5/16, and I haven't been able to tell how data I'm using.

latham
New Member

Why is my meter reseting each day? I just had my installation Friday 2/5/16, and I haven't been able to tell how data I'm using.

Data Usage
23 REPLIES 23
El Dorado Netwo
Advanced Tutor

Re: Why is my meter reseting each day? I just had my installation Friday 2/5/16, and I haven't been able to tell how data I'm using.

During your first 20 days of service, your monthly Data Allowance will be automatically reset each day to 100% as a courtesy to allow all of your connected computers and Internet devices to fully download updates they may have been missing without a high-speed Internet connection.  After this initial period, your service will revert to using your standard monthly data allowance for your particular plan. 
El Dorado Networks |Diamond Springs, CA | eldoradonetworks.com
BirdDog
Assistant Professor

Re: Why is my meter reseting each day? I just had my installation Friday 2/5/16, and I haven't been able to tell how data I'm using.

Also, you can see what you are using each day by signing in here and checking the usage history:  http://my.hughesnet.com/

Hover mouse over the bars and it will tell you the exact amount for each hour.

latham
New Member

Re: Why is my meter reseting each day? I just had my installation Friday 2/5/16, and I haven't been able to tell how data I'm using.

Thank you! I'm new to all this and was unsure of what was happening.  I was never given this information and was scared something was wrong.
latham
New Member

Re: Why is my meter reseting each day? I just had my installation Friday 2/5/16, and I haven't been able to tell how data I'm using.

Thanks for the information.
deepdiver1
Freshman

Re: Why is my meter reseting each day? I just had my installation Friday 2/5/16, and I haven't been able to tell how data I'm using.

Welcome latham. If you aren't seeing the data used in the status meter you should see the history in the online usage history. Sign in to your account at myhughesnet.com and then open My Dashboard. Look for the "Internet usage" tool.
There is a lot of info here in the forum about using a separate software program also such as glasswire.com or networx (softperfect.com). And warnings about not controlling your usage when you are in normal data limited mode.Especially watching too much video in HD.
Many of the complaints here are from people who get lulled into using too much data in the initial 20 days and then try to get out of their contract after the first month when they are then liable for early termination fees. Don't fall into bad habits; and learn to handle your usage from all the helpful people here. 
Amanda
Moderator

Re: Why is my meter reseting each day? I just had my installation Friday 2/5/16, and I haven't been able to tell how data I'm using.

Great Answer Alan! Thanks!
latham
New Member

Re: Why is my meter reseting each day? I just had my installation Friday 2/5/16, and I haven't been able to tell how data I'm using.

Thank you for the suggestions.  My son has an xbox one, so you think its ok for him to go ahead and download his games during the peak hours since the internet resets during the first 20 days?  We have had very limited internet, so unsure of the do's and don'ts.  We aren't planing on streaming videos or movies, but my son would like to occasionally download games and play online. 
C0RR0SIVE
Associate Professor

Re: Why is my meter reseting each day? I just had my installation Friday 2/5/16, and I haven't been able to tell how data I'm using.

I suggest if he wants games, to let him get all that he can now... A single game if you download it can consume upwards of 50GB of data.  After your 20 days, I highly suggest if at all possible, to purchase games in store.
El Dorado Netwo
Advanced Tutor

Re: Why is my meter reseting each day? I just had my installation Friday 2/5/16, and I haven't been able to tell how data I'm using.

That's pulled straight from our company's New Customer Welcome Email.

I'll write to Teresa and Allen at HQ about incorporating something similar into the auto-responder that goes out on new orders.
El Dorado Networks |Diamond Springs, CA | eldoradonetworks.com