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Why is my meter reseting each day? I just had my installation Friday 2/5/16, and I haven't been able to tell how data I'm using.

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latham
New Member

Why is my meter reseting each day? I just had my installation Friday 2/5/16, and I haven't been able to tell how data I'm using.

Data Usage
23 REPLIES 23
El Dorado Netwo
Advanced Tutor

During your first 20 days of service, your monthly Data Allowance will be automatically reset each day to 100% as a courtesy to allow all of your connected computers and Internet devices to fully download updates they may have been missing without a high-speed Internet connection.  After this initial period, your service will revert to using your standard monthly data allowance for your particular plan. 
El Dorado Networks |Diamond Springs, CA | eldoradonetworks.com
BirdDog
Assistant Professor

Also, you can see what you are using each day by signing in here and checking the usage history:  http://my.hughesnet.com/

Hover mouse over the bars and it will tell you the exact amount for each hour.

latham
New Member

Thank you! I'm new to all this and was unsure of what was happening.  I was never given this information and was scared something was wrong.
latham
New Member

Thanks for the information.
deepdiver1
Sophomore

Welcome latham. If you aren't seeing the data used in the status meter you should see the history in the online usage history. Sign in to your account at myhughesnet.com and then open My Dashboard. Look for the "Internet usage" tool.
There is a lot of info here in the forum about using a separate software program also such as glasswire.com or networx (softperfect.com). And warnings about not controlling your usage when you are in normal data limited mode.Especially watching too much video in HD.
Many of the complaints here are from people who get lulled into using too much data in the initial 20 days and then try to get out of their contract after the first month when they are then liable for early termination fees. Don't fall into bad habits; and learn to handle your usage from all the helpful people here. 
Amanda
Moderator

Great Answer Alan! Thanks!
latham
New Member

Thank you for the suggestions.  My son has an xbox one, so you think its ok for him to go ahead and download his games during the peak hours since the internet resets during the first 20 days?  We have had very limited internet, so unsure of the do's and don'ts.  We aren't planing on streaming videos or movies, but my son would like to occasionally download games and play online. 
C0RR0SIVE
Associate Professor

I suggest if he wants games, to let him get all that he can now... A single game if you download it can consume upwards of 50GB of data.  After your 20 days, I highly suggest if at all possible, to purchase games in store.
El Dorado Netwo
Advanced Tutor

That's pulled straight from our company's New Customer Welcome Email.

I'll write to Teresa and Allen at HQ about incorporating something similar into the auto-responder that goes out on new orders.
El Dorado Networks |Diamond Springs, CA | eldoradonetworks.com
latham
New Member

Thank you for that information, it helps tremendously.  I now have an idea of what usage is used for game downloads.
latham
New Member

Thank you Alan.  That would have been helpful to know on the first days, I was scared to use to much data and was limiting everyone to see how much data we would be using.
andreatx1
New Member

You didn't say if your son is planning on playing his Xbox online or just downloading the game, but in case you're not aware: HughesNet is not fast enough to support online Xbox playing (so I was told when I signed up, but I never tried it.)
El Dorado Netwo
Advanced Tutor

HughesNet is not fast enough to support online Xbox playing (so I was told when I signed up, but I never tried it.)
Speed is there. It's the 6/10 second minimum delay up and back to the satellite that's the problem.
El Dorado Networks |Diamond Springs, CA | eldoradonetworks.com
BirdDog
Assistant Professor

Alan, did you mean 600-1000 millisecond delay?  🙂
latham
New Member

Yes, he was planning on playing online some, so are you telling me this isn't going to be an option once he downloads the games?
BirdDog
Assistant Professor

latham, real time MMO and shooters will be delayed so bad they won't be playable even if the server allows him onto the game. Turn based games should work fine. There was a list floating around someplace, will try to find it.

http://www.xplornet.com/questions/about-satellite-latency/

Here is old list on dslreports: http://www.dslreports.com/forum/r24116313-Networking-Online-Gaming-on-HughesNet
latham
New Member

so he probably will not be able to play Gears of War, Halo or Call of Duty or anything like that with his friends online?
BirdDog
Assistant Professor

I don't play them so not 100% sure but don't think so. Charles Scott and a few others know more about it, hopefully he will reply again.
Amanda
Moderator

Hi latham,

Gears, Halo and Call of Duty are not playable on any satellite service unfortunately 😞 We do know that games like Destiny do work (where players can load online into their own world). Was real-time gaming discussed in your sales call?

Amanda
BirdDog
Assistant Professor

Is this reply on the dsl page:
- Halo 3/ODST (XBox 360) (Contributed by Russ1972) -- As implausible as it sounds, supposedly Halo 3's multiplayer mode does work on HughesNet! But only if you're playing private matches. The public rooms do not work.