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Wi-Fi not working

New Poster

Wi-Fi not working

I'm kinda' new to WiFi and I have an android device that I can't connect to the internet. The Wi-Fi light is on solid on my Ht2000W. What else do I need to do to get it working?

Thanks in advance.


Distinguished Professor IV

Re: Wi-Fi not working



Is the HT2000W's WiFi showing as an available connection in the Android device?  


If not, while using a LAN cable connected device, are you seeing a State Code of 0.0.0 in the System Summary box on this page?  If not, what is the State Code you are seeing?  


If the State Code is 0.0.0, try power cycling your modem to see if the WiFi connection shows up in your Android device.  To do so, unplug the HT2000W at either the wall outlet or the power pack (NOT at the back of the modem).  After waiting at least a minute, plug the HT2000W back in, then wait for about five minutes for the modem to be fully ready.  Then check to see if the WiFi is showing up in the Android device.


Some WiFi capable Android devices, especially the older ones, don't have the ability to connect to 5GHz WiFi, though just about all should be able to connect to 2.4GHz WiFi.  


This PDF contains info about HT2000W, including basic WiFi settings.

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Re: Wi-Fi not working

We're closing this thread since we never got a reply from you. I hope Gabe's wifi suggestions helped. If you still have concerns, please start a new thread and include a detailed explanation so we can more effectively help you.


If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.