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Wi-Fi not working

hgarc123
New Poster

Wi-Fi not working

I spent an hour on the phone with tech support with no resolution. The internet can only connect via wired connection but unable to connect via Wi-Fi. The light for Wi-Fi on the modem isn't even lighting up. I politely asked the tech to have someone replace the equipment but she refused to schedule without me giving her a 125.00 she then disconnected the call. I'm not sure what I should do.. I may just cancel services if I can't get Wi-Fi or a replacement modem.

2 REPLIES 2
maratsade
Distinguished Professor IV

Re: Wi-Fi not working

The HughesNet reps on this site can run remote diagnostics on your setup to see what may be going on.  

As for canceling services, that needs to be done by calling 866-347-3292. 

Remy
Moderator

Re: Wi-Fi not working

hgarc123,

 

Thank you for reaching out, and welcome to the Community! We'd be happy to take a look into your issues, but I was unable to match the HughesNet account tied to your Community profile. Please send a private message to this link with your account number or phone number attached! It'll help us take a deeper look into this and figure out what might be going on.

 

Thanks,

Remy