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WiFi Help

New Poster

WiFi Help

I'm hoping I can get some help here - this has become a constant/frustrating issue.

 

Have tried configuring the wifi either through the HT2000W or a standalone Google WiFi - at times leaving both the 2.4g and 5g on the HughesNet router on/one on-one off/both off - Google router on/off but still dealing with internet drops, I have connectivity just no internet. Is there a configuration setting I should check? Should I fly with just the HT2000W or am I better off having it's WiFi off and running through the Google WiFi (which is the way I ahve it configured now and still internet drops).

 

I realize that there are certainly differences in performance from DSL to satellite service, but this seems to be more than that.

4 REPLIES 4
Moderator

Re: WiFi Help

Hi Bkfstman,

 

I may be able to help here... are you using this Google Wi-Fi system?  https://www.amazon.com/Google-Wifi-system-set-replacement/dp/B01MAW2294

 

In the meantime I can run some diagnostics on your HughesNet Wi-Fi Modem to see if there is any signal issue going on.

 

~Amanda

 

 

New Poster

Re: WiFi Help

Hi Amanda,

 

Yes - that is the system we are using - just one of the google routers, bought it new about a year ago and has performed well until the move and the internet provider change.

 

Let me know if there is something I can do to help diagnose.

 

Thanks!

Moderator

Re: WiFi Help

Hello

 

I did run diagnostics on your HughesNet equipment and see everything looks good to go. All the HT2000W Wi-Fi bands are turned off and the only devices I see connected are a DVR and your Google Wi-Fi product. 

 

The only thing that stands out is some packet loss between the Google Wi-Fi and the modem, which appears to be on the IPv6 side. Try using the instructions on this page to enable IPv6 on your Google Wi-Fi device and let me know if that helps at all: https://support.google.com/wifi/answer/6361450?hl=en&ref_topic=6246470

 

Thank you

Amanda

Distinguished Professor IV

Re: WiFi Help

@Bkfstman

 

On a side note, and unrelated to the issue discussed in this thread, make sure to watch your data usage if your DVR is a DirecTV or Dish Network DVR.  People have seen considerable data usage by these devices, even when they are not streaming.  Just a heads up.  


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