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With so many people getting data they pay for taken away why is nothing being done?

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New Member

With so many people getting data they pay for taken away why is nothing being done?

Our data being taken and no one is trying to fix this? Also I am looking for positive comments not comments from other's telling everyone what to do why doesn't hughesnet do something about these bully's?
6 REPLIES 6
Moderator
Moderator

Re: With so many people getting data they pay for taken away why is nothing being done?

Good morning Keith,

Welcome and thanks for posting, we've got a great place to start to figure out where you data is going, please read here: https://community.hughesnet.com/hughesnet/topics/wheres-my-bytes-how-to-test-for-data-leaks

Then you may post your screenshots here in your thread.

Your cooperation and patience are greatly appreciated. We look forward to hearing back from you.

Thanks,
Liz

Edit: updated link.

Thanks,
Liz

Did my post answer your question? Accept as Solution to help others find it faster.--------------------------------->

Honorary Alumnus

Re: With so many people getting data they pay for taken away why is nothing being done?

"Our data being taken and no one is trying to fix this?"

Before it can be "fixed" it has to be determined if a problem exists and if so what the root cause is.

There are four areas where your data allowance may be affected:

#1: It can be misallocated. That is to say that data that should have been charged to your Bonus Bytes period is instead somehow charged against your Anytime allowance.

How to proceed:

No one can address an issue if they are unaware that it exists. The method here is to post before/after screenshots of your usage meter and include your computer system clock in that screenshot.


#2: Your system could use data in the form of a high rate of transmission errors due to failing equipment. (IE: Modem and/or transmitter)

How to proceed

Ask the forum Mods to run remote diagnostics on your terminal


#3: The modem could although unlikely could use data on its own.

How to proceed:

Run a Modem Isolation as depicted in the following graphic and post the results in this thread:



#4: If all three potential causes posted above are negative then we have to conclude that it is something within the user network that is consuming the data.

How to proceed:


Networks, even residential networks are much more complex than most of us realize.

In the not so distant past routers and switches and "Networking" were pretty much limited to businesses and perhaps the more "geeky" subscriber.

A typical satellite users connection looked like this:

A single computer directly connected to the Modem. There is only one path that data can be used. There are no "cross roads" no chance of anything using data beyond those two devices.

Things however even at this level are more complex than meets the eye. That single computer by itself has 65,536 connection ports.

There are broadly speaking two things in play here:

Applications ... Those are PROGRAMS that we start .. we can see them running such as a web browser of an email client program.

A look at Windows Task Manager reveals:

Three running Applications:

An email client program, a web browser and an open file.

However a look at running Processes  shows something much more complex:

I currently have a whopping 102 Processes running in the background  unseen, unknown. Not all of these of course are going to be connected to the Internet at any given time. They "turn on", perform their function and turn off.

In our very simple "network" (single computer directly connected) we could install a program like GlassWire on that computer and it will show all data used by THAT computer and what programs and processes used that data:


Our simple Network now has two "measuring points":

Point A is going to be the point along the single "data path" that is monitored by GlassWire.

Point B is going to be the usage registered by the Modem as "traffic" to be charged against the user monthly data allowance.

The two values should pretty much coincide within reason.

It is possible to look at a usage meter that has yet to "refresh" or register the usage in the last few minutes.

It is possible for the ISP to have "compressed" data and a smaller amount is shown by the Modem as being charged against the allowance than indicated by GlassWire.


At this point the perimeters  are pretty straight forward:

Do the amounts measured at points A (computer) & B (Modem) match ?

If they do NOT and the Modem claims greater usage then I suggest the following process:

Take a screenshot of your remaining allowance (allow for data that has yet to be recorded)

Disconnect the LAN cable from the rear of the Modem and note the exact time.

Let a number of hours pass (overnight ?)

Reconnect the LAN cable and again note the time and the amount of remaining data. Again an allowance must be made for the usage meter to update itself. What we are looking for here is a major discrepancy.

In the event that A and B match then we have to conclude the all of the data used (and charged against the users allowance) was indeed used by the directly connected computer.

A careful look at GlassWire will reveal what program and what processes are using data.

There are many things that can be done to conserve data .. browser extensions that block ads and scripts among other things. Much easier to do once the source of usage has been identified.

As we look at the above example we can see plenty of opportunity for data use and this just by a single computer.

The problem is very few subscribers Networks look like the above.

This is more typical:


The above really multiplies the complexity. It offers multiple connection paths  and each of those by itself has the same complexity as the single computer shown in the example above.

We have to take a much closer look at the Router itself:

The router as a central point in the network has three potential data use avenues:


#1: Its firmware/hardware:

This would include automatic update checks, Remote Access accounts/vulnerabilities, WPS settings/vulnerabilities and "front end" username/password setup to name a few.

#2: Wired LAN connections and the types of devices connected as well as their settings. Specifically end users not understanding the differences between "hard off", "sleep" and "hibernate" as well as other system settings such as Wake On LAN, Wake On Ring and even extending to "scheduled tasks".

We need not even go into the details of forced updates and data "sharing" inherent to Win10 and being back ported to Win7/8/8.1

#3: We come to the most difficult to control ... Wireless activity (on each frequency dual/triple band routers)

We can start with what encryption level, if any, has been set up. We also need to consider the username and password that limits access to the routers front end so that unauthorized users can add themselves to the wireless users list. It needs to be changed from the default values.

We also have the multitude of settings of the many types of devices that can connect wirelessly be they computers, notebooks, tablets, cell phones or even thermostats.

It is often not apparent when all apps on all devices have had their update ability turned off. Very frequently an update will cause other settings to change to their default values.

Considering the number of "connection avenues" provided by a router it is mandatory that it be included in any troubleshooting steps ...

We have to understand the Router is at the center of the Network ...ALL OF THE CONNECTION PATHS  and ALL OF THE DATA USED have to pass through the Router therefore it I suggest a Router that allows the tracking of usage per device.

There are many brands and models available .. a user needs to research which one best serves the users needs.

I have a Asus RT-AC3100 that has traffic monitoring:

Main interface that has the routers options and displays among other things which devices are currently connected:


Which devices used how much data by IP and by date:


And a statistical analysis per device by the top consuming software or process:


One often overlooked area is usage by the Router itself in the form of its internal services:

I had enabled two of the above services and the router internally consumed nearly 1/2 GB within just several days.

Determining the cause of missing data or even excess use requires that a user have some degree of understanding their Network.



                                           


Honorary Alumnus

Re: With so many people getting data they pay for taken away why is nothing being done?

"did you miss "looking for positive comments"

No, not at all. I think providing a "roadmap" providing a sense of direction in addressing the problem is a "positive".


New Member

Re: With so many people getting data they pay for taken away why is nothing being done?

I think Gwalk900's final statement goes directly to the heart of this whole data usage issue: 
"Determining the cause of missing data or even excess use requires that a user have some degree of understanding their Network."
It's pretty obvious from the posts that there are a lot of users who don't "have some degree of understanding their Network". Being one of those non-understanding-users, my questions are:
  1. WHY?
  2. WHO REQUIRES THAT I UNDERSTAND MY NETWORK?
  3. WHEN AND HOW WAS I INFORMED OF THIS REQUIREMENT?
  4. WHY HAS NO OTHER ISP I'VE USED IN THE LAST 20 YEARS REQUIRED THAT I UNDERSTAND MY NETWORK?
My best guess to the answer to #1 would be "because Hughes doesn't have the capability, expertise, personnel to solve this data leakage (although "hemorrhage" would be more accurate) themselves so they are requiring their paying customers to do the job themselves. Put simply, it would cost Hughes money."

Ah, I see I am 2 minutes away from the end of good ol' Bonus Time so I must leave you all to figure out the rest of the answers. Which I doubt any of you will have a problem with . . . even those of us who can't seem to get with the program and understand our networks. Besides, have to get to work, I've a couple of surgeries scheduled for today. And, you know, I do believe my first vict . . . er, patient is a HugesNet executive. I sure hope he/she has a basic understanding of brain surgery. We don't ever tell people this, but it really is required if the patient has any hope of having a successful surgery!

Just kidding. I'm not really a brain surgeon. Just another HughesNet, data hemorrhaging customer.
Honorary Alumnus

Re: With so many people getting data they pay for taken away why is nothing being done?

flametree19,

Hughesnet as your ISP has been contracted to make available and support the delivery of a volume of data ... to the LAN port of your Modem.

How you choose to "spend" that data is entirely up to you. Data is consumed by software and in some instances hardware in the form of firmware. It is, once Hughesnet hardware has been ruled out, your  hardware and your  software that is consuming the data.

Hughes is your ISP, not your personal computer repair service. In the same manner that small and big business maintains an IT department to manage their networks, so must you. Either by learning some basics or hiring the job out to some local computer repair shop or some Geek Squad type of establishment.

There are legal and privacy issues involved with your ISP tracking your usage and knowing how to operate a computer is the users responsibility, not the ISP's.

So, in answer:

#1: Why?

Because you have a data capped service. The better the choices you make in browser and operating system settings the further your limited supply of data will go.


#2: Who requires .....?

No one really. If you are good with your limited data being "spent" in downloading Ads that can be blocked, embedded videos auto-starting and pre-fetching then great.


#3: When and how .......?

It is not a requirement, it is however common sense. You have a limited "fuel" supply it stands to reason that knowing how to "drive" to get the best mileage is to your best  advantage.


#4: Why has no other .......

Please show me an example of ..... AT&T giving support for a users HP computer with a Microsoft operating system connected through a several year old Netgear router. Said system may or may not have viable virus/malware protection.

All the OP is being asked to do in the first step is a simple Modem Isolation Test to see if the Hughes Modem is using data on its own.


Distinguished Professor IV

Re: With so many people getting data they pay for taken away why is nothing being done?

Hughes is your ISP, not your personal computer repair service.
This should be on a virtual plaque somewhere on the site.
   

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