Good morning Heather,
Thanks for posting, we'd like to help address your speed concerns. To get started, please follow the steps here to set up a testmy.net account and run speed tests so that we get a proper evaluation of your system performance:
http://customer.kb.hughesnet.com/Pages/7001.aspxMost important points:
-do the tests while directly connected to the HughesNet modem
-use the 12MB test file
-space each test at least 5 minutes apart
-post your results URL here, it may look something like
http://testmy.net/quickstats/[yourusername]Your cooperation, patience, and understanding are much appreciated.
Thanks,
Liz
If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.
Slow performance? Click me!